BlockBeats report: On February 21, Zhipu issued an apology letter regarding its AI programming subscription plan, GLM Coding Plan, and announced remediation and compensation measures. Zhipu acknowledged three main issues with the update: insufficient transparency in rules, overly slow rollout of GLM-5, and a poorly designed upgrade mechanism for existing users. After the launch of GLM-5, traffic exceeded expectations, and scaling efforts failed to keep pace, forcing the company to gradually open access in the order of Max, Pro, and Lite tiers. Currently, Max users have been fully enabled; Pro users have been granted access but may encounter rate limiting during peak hours due to high cluster load; Lite users will be gradually rolled out in non-peak periods after the holiday. Zhipu is offering affected Lite and Pro users the option to request a refund.
Zhipu AI Apologizes for GLM Coding Plan Issues and Announces Compensation
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Summary
On February 21, Zhipu AI issued an apology regarding issues with its GLM Coding Plan, a key component of AI + crypto news. The company acknowledged problems with rule clarity, delays in the GLM-5 rollout, and a flawed upgrade system. GLM-5 expansion failed to keep pace with demand, resulting in a phased rollout: Max users are fully enabled, Pro users may experience throttling, and Lite users will be updated after the holiday. Affected users are eligible for refunds. The company also announced a compensation plan and will review its blockchain upgrade process to prevent similar issues in the future.
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