KuCoin Help Center

Popular Articles

Trading Password

Security is one of KuCoin's top concerns. Since there are a lot of transactions taking place on the platform every day, KuCoin has introduced a trading password feature to ensure better account and assets protection.

A trading password is a 6-digit number you set, and it is used for withdrawal, API verification, and trading. This article shows you the steps for how to set, change, or reset a KuCoin trading password. 

Contents

1. How to Set a Trading Password
2. How to Change the Trading Password
3. How to Reset the Trading Password

1. How to Set a Trading Password

Log in to your KuCoin account. Click the avatar on the upper-right corner and select Account Security in the drop-down menu.

Select Trading PasswordSet, and complete the verification. Input a trading password (6-digit number) and confirm it.

account_security.png

trading_password.png

Tips:

  • The trading password accepts numbers only. Please do not input any letter or character. 
  • Both the trading password and the Google 2FA code are 6-digit numbers, but please note that the trading password is set by you while the 2FA code is a dynamic code that is randomly generated by Google.

2. How to Change the Trading Password

If you want to change your trading password, you can find the Change button in the Trading Password section in Security Settings.

Please enter your current trading password and set a new one.

step.png

Tips:

  • To ensure your account security, the withdrawal services on KuCoin and P2P Fiat Trade selling service will be temporarily closed for 24 hours after the trading password has been changed.
  • The new trading password will be valid immediately upon a successful change.

3. How to Reset the Trading Password

If you forgot the trading password, please reset it in the account. Go to Account Security, choose Security Settings, find the Change button, then click Forgot Trading Password? to submit the request. Your request will be reviewed in 1–3 business days.

forget_the_Trading_Password.png

Tips:

  • Please upload the requested ID information so that we can help reset your trading password.
  • To ensure your account security, the withdrawal services on KuCoin and P2P Fiat Trade selling service will be temporarily closed for 24 hours after the trading password has been reset.
  • The trading password will be reset immediately after approval.

We hope this article has been helpful. Please reach out to our 24/7 customer support via online chat or submit a ticket if you have any other questions.

Happy trading on KuCoin!

 

View More

About KYC Verification

To continue to be one of the most trustworthy and transparent exchanges, KuCoin has officially implemented KYC Verification on November 1, 2018. This article will help you learn more about how it works, how to do, and other common issues.

Contents
Part 1: Why Get KYC Verified on KuCoin?
Part 2: How to complete KYC Verification?
Part 3: Other common issues about KYC Verification.

 

Part 1: Why Get KYC Verified on KuCoin?

In order to continue to be one of the most trustworthy and transparent exchanges, KuCoin officially implemented KYC on November 1, 2018, which ensures that KuCoin meets the development rules of the virtual currency industry. Moreover, KYC can effectively reduce fraud, money laundering, and terrorist financing, amongst other malicious activities.

KuCoin has also added the ability for KYC verified accounts to enjoy a higher daily withdrawal limit.

The specific rules are as follows:

mceclip0.png

We do strongly suggest our clients complete the KYC verification. In cases where the client forgets his/her credentials to access the platform or when his/her account is taken over by others because of the leakage of personal information from the client-side, the verified KYC information will help the client recover his/her account quickly. Users who complete KYC certification will also be able to participate in the Fiat-Crypto service provided by the KuCoin.

 

Part 2: How to Complete KYC Verification?

Please login KuCoin account, clickKYC Verification” under the avatar, and fill in the requested information. Meanwhile, please note that it may take several business days to complete the verification due to a large number of requests, we shall further notify you by email if there are any updates, during this period of time, please rest assured that the deposit and withdrawal are available at your KuCoin account.

mceclip1.png

1. Individual Verification

Tutorial video- Individual KYC Verification On KuCoin

 

For individual accounts, please go to “KYC Verification”“Individual Verification”, click "Start Verification" to complete your KYC.

mceclip2.png

KuCoin KYC consists of KYC1(Basic Verification) and KYC2(Advanced Verification). Proceed to complete Advanced Verification, you will get more trading benefits. Please confirm your information is true and valid, otherwise, it will affect your audit result.

Please note that the areas highlighted with “*” are required. Your information can be modified before submission. Once it is submitted, the information only can be viewed, but cannot be modified again until the review result is published.

1.1 KYC1 (Basic Verification)

Please click "Start Verification" on the Individual Verification screen, enter KYC1 verification screen. Supplement individual information and click "Submit", your KYC1 will be approved soon.

KYC1.png

1.2 KYC2 (Advanced Verification)

After KYC1 is approved, proceed to complete Advanced Verification, you will get more trading benefits. Please "Upload Identity Document Photo" to supplement the information. 

mceclip4.png

 

2. Institutional Verification

For institutional accounts, please go to “KYC Verification”, click “Switch to Institutional Verification” and then "Supplement Information" to finish your KYC.

mceclip6.png

 

mceclip7.png

Institutional_Verification_2.png 

Part 3: Other Common Issues About KYC Verification.

If you meet problems when uploading the identity information and photos, kindly suggest to checking the following factors:
1. One ID is eligible for a maximum of 3 KuCoin accounts only;
2. The image format should be JPG and PNG. The size of the image file should be less than 4MB;
3. The certificates are required to be an ID card, driver's license, or passport;
4. Your network may also be causing the upload to fail. Refresh or change to another browser and retry later.

Why has KYC Verification Failed?
If you are notified that Your KYC verification is Failed by email/SMS, No worries, please log in to your KuCoin account, click "KYC Verification", you'll find the incorrect information highlighted. Kindly click "Supplement Information" to revise it and resubmit and we'll verify it timely. 

Supplement_Information.png

Supplement_Information2.png

1. Please ensure the certificate of identity is consistent with you. Or we can not pass your KYC verification;
2. Please keep photos clearly visible. Ambiguous parts of the image are not accepted;
3. Please follow our prompts to take a photo and pay attention to check if the text information is written as required.

mceclip1.png

 

mceclip0.png

If your KYC application is not approved due to the Handheld Identity Document Photo, please refer to this video for instructions:

View More

Google 2FA

Security is one of KuCoin's top concerns. To protect your account and avoid any potential theft of your assets, KuCoin uses Google Authenticator, which adds an extra layer of security.

This article shows you the steps for Google 2-Step Verification (2FA) binding, unbinding, and some frequently asked questions. 

Contents

1. Why Google 2FA
2. How to Bind Google 2FA
3. Reasons for Invalid Google 2FA Code 
4. How to Restore/Unbind Google 2FA

1. Why Google 2FA

When setting up a new KuCoin account, you have to set a password to protect your account, but a password alone is not enough. To add another layer of security to your account, it is strongly recommended to bind Google Authenticator to your KuCoin account. It can help prevent unauthorized logins even when your password has been leaked. 

Google Authenticator is an authenticator app by Google that implements two-step verification services using a time-based one-time password. The app offers a 6-digit dynamic code that changes every 30 seconds, and each verification code can only be used once. Once you have bound it, you will be asked to fill in the dynamic code for login, withdrawal, API creation, etc.

WX20220331-160215_2x.png

2. How to Bind Google 2FA

The Google Authenticator app can be downloaded from the Google Play Store and Apple App Store. Go to the store and search for Google Authenticator to find and download it. 

If you already have the app, let's check out how to bind it to your KuCoin account.

Step 1: Log in to your KuCoin account. Click the avatar on the upper-right corner and select Account Security in the drop-down menu.

account_security.png

Step 2: Find Security Settings, click Set, and then click Send Code. An email verification code will be sent to your registered e-mail address.

google.png

Security_verification.png

Step 3: Next, you will see a page below. Please record the Google Secret Key and store it in a secure place. You will need it to restore your Google 2FA if you lose your phone or accidentally delete the Google Authenticator app. 

Bind_google_2fa.png

Step 4: Once you have saved the Secret Key, open the Google Authenticator app on your phone, click the "+" icon to add a new code. Click on Scan barcode to open your camera and scan the code. It will set up the Google Authenticator for KuCoin and start generating the 6-digit code.

Bind_google_2fa.png

******Below is a sample of what you will see on your phone in the Google Authenticator App******

Adjust_time_3.pngGoogle_2fa_code.png

Step 5: Lastly, enter the 6-digit code shown on your phone into the Google Verification Code box, and click on the Activate button to complete. 

Verify_code.png

Bind_successfully.png

Tips:

  • Please correct the server time in the Authenticator if you have an Android device. Select "Settings – Time correction for codes."
  • Some phones need to be restarted after binding. Please also turn on 24-Hour Time and Set Automatically in Settings General Date & Time.Adjust_time_5.png
  • For login, trading, and withdrawal, users are required to enter the verification code.
  • Please do NOT delete the Google Authenticator from your phone.
  • Please enter the correct Google 2-step verification code. If you enter the wrong verification code five times, the Google 2-step verification will be locked for 2 hours.

3. Reasons for Invalid Google 2FA Code

If the Google 2FA code is invalid, ensure that you have done the following:

(1). Please ensure you entered the 2FA code for the correct account if multiple accounts’ 2FAs were bound to one phone;

(2). The Google 2FA code is only valid for 30 seconds, please be sure to enter it within 30 seconds;

(3). Please ensure the time on the Google Authenticator App on your phone is synchronized with the time on the Google server.

How to synchronize the time on your phone (Android Only)

Step 1. Click "Settings"

1648719874_1_.jpg

Step 2. Click "Time Correction for Codes" – "Sync now"

____.jpg

If this doesn't work, please rebind Google 2-Step Verification if you saved the 16-digit Secret Key.

Step 3. If you did not save the 16-digit Secret Key and failed to access your Google 2FA code, please kindly read Part 4 to unbind Google 2FA.

4. How to Restore/Unbind Google 2FA

If you cannot access the Google Authenticator app for any reason, please follow the guidance below to restore or unbind it. 

(1). If you saved your Google Secret Key, just rebind it in the Google Authenticator app and it will start generating a new code. For security reasons, please delete the previous code in your Google 2FA app once you have set a new one.

rebind_google_2fa.pngrebind_google_2fa__1.png

(2). If you did not save the Google Secret Key, please click 2-FA unavailable? to unbind it. You will be asked to fill in the Email Verification Code and Trading Password. Next, you will be required to upload the requested ID information to verify your identity.

This may sound inconvenient, but please understand that the Google 2FA code is a very important security setting, and we will not unbind it before verifying who is submitting the request. Once we have verified your information, the Google Authenticator will be unbound in 1–3 business days.

12322.png

Verify_identity.png

Verify_identity2.png

(3). If you got a new device and want to transfer Google 2FA to it, please log in to your KuCoin account to change 2FA in the account security settings. Please refer to the screenshots below for detailed steps.

change_2FA_the_last_one.png

Tips:

  • To ensure your account security, the withdrawal services on KuCoin will be temporarily locked for 24 hours after changing important security settings like unbinding Google 2FA.

We hope this article has been helpful. Please reach out to our 24/7 customer support via online chat or submit a ticket if you have any other questions.

Happy trading on KuCoin!

View More

KuCoin Plus

KuCoin supports the trading of over 600 coins. To facilitate the discovery and trading of coins, KuCoin has introduced the KuCoin Plus and KuCoin Main Trading Areas.

mceclip0.png

Well-performing coins that have met certain criteria will be promoted to the KuCoin Plus Trading Area. Coins will have the chance to be moved to KuCoin Plus as long as they have met at least one of the following criteria:

  1. The coin is ranked Top 40 on major ranking sites such as CoinMarketCap or Coingecko
  2. The coin's trading volume on KuCoin is Top 10% among the coins on the platform for two consecutive months
  3. The coin maintains a high rating in the KuCoin Review System, which regularly evaluates the overall performance of all available coins on the platform

Note that even coins in the KuCoin Plus Trading Area may be highly risky to trade. Traders should do their own research and risk assessments before investing in any cryptocurrency.

We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket.

Happy trading on KuCoin!

View More