View answers to frequently asked questions.
Security is one of KuCoin's top concerns. Since there are a lot of transactions taking place on the platform every day, KuCoin has introduced a trading password feature to ensure better account and assets protection.
A trading password is a 6-digit number you set, and it is used for withdrawal, API verification, and trading. This article shows you the steps for how to set, change, or reset a KuCoin trading password.
Log in to your KuCoin account. Click the avatar on the upper-right corner and select Account Security in the drop-down menu.
Select Trading Password – Set, and complete the verification. Input a trading password (6-digit number) and confirm it.
If you want to change your trading password, you can find the Change button in the Trading Password section in Security Settings.
Please enter your current trading password and set a new one.
If you forgot the trading password, please reset it in the account. Go to Account Security, choose Security Settings, find the Change button, then click Forgot Trading Password? to submit the request. Your request will be reviewed in 1–3 business days.
Happy trading on KuCoin!
As one of the world’s most reliable and transparent exchanges, KuCoin has required Identity Verification for its users since November 1, 2018. This article will help you understand the Identity Verification process (also known as Know Your Customer, or KYC), how it works, and questions that you may have about the process.
In line with KYC principles, to better meet legal requirements, and with the goal of enhancing user account security, KuCoin will be introducing enhancements to its Identity Verification procedures, effective August 31, 2023, at 00:00 (UTC). As part of our commitment to curbing illicit activities, such as money laundering and terrorist financing, users will be required to submit identification documents and complete face verification to pass the Identity Verification process.
Starting from August 31, 2023 (UTC), new users must complete Identity Verification in order to use KuCoin's products and services.
For users who registered before August 31, 2023 (UTC) but have not completed standard Identity Verification before then, they will only be able to use the remaining services: selling cryptocurrencies, closing futures contracts, closing margin positions, redeeming from KuCoin Earn, and redeeming ETFs. During this time, they will not have access to deposit services (withdrawal services will not be affected).
As such, to ensure the normal use of your account, we strongly recommend that you complete standard Identity Verification as soon as possible. Completing Identity Verification not only enables you to fully enjoy higher-quality and stable services, but also ensures the safety of your funds and account. This prevents others from fraudulently using your identity for deceitful or illegal activities.
If you run into any problems during the verification process, feel free to contact our customer support team. Thank you for your understanding and support!
Q1: What limitations will be imposed on my account if I choose not to finish Identity Verification?
A: New users must complete the Identity Verification before using KuCoin's products and services. For users who registered before August 31, 2023 (UTC) but have not completed the identity verification by that date, they will only be able to use the remaining services: selling cryptocurrencies, closing futures contracts, closing margin positions, redeeming from KuCoin Earn, and redeeming ETFs. During this time, they will not have access to deposit services (withdrawal services will not be affected).
Q2: After completing Identity Verification, what benefits can I enjoy?
A: Upon completing Identity Verification, you will gain access to all products and services provided by KuCoin. This includes the benefit of higher daily withdrawal limits and the opportunity to register for KuCoin Spotlight, where you can participate in token sales for promising projects.
Identity Verification represents KuCoin's commitment to aligning with regulations within the cryptocurrency industry, and to mitigate activities such as fraud, money laundering, scams, and terrorist financing. After completing Identity Verification, users can enjoy higher daily withdrawal limits on KuCoin.
Details are as follows:
Withdrawal Limit per 24 hours
0-30,000 USDT (specific limits based on how much KYC information has been provided)
To better protect our users’ funds, we make dynamic adjustments to the requirements and associated benefits of standard Identity Verification. These adjustments are based on platform security requirements, local compliance policies, the unique features of our various business products, and the online environment.
With all this in mind, we strongly recommend users to complete Identity Verification. In cases where users forget their platform credentials or if their account is compromised due to a data breach on the client’s end, the information provided will assist users in swiftly recovering their accounts. Users who complete Identity Verification can also participate in KuCoin's fiat-crypto services.
Please log in to your KuCoin account, click Account Center → Identity Verification to fill in the required information.
If you have an individual account, please select Identity Verification → Individual Verification, then click Verify Now to fill in your information.
The Identity Verification procedure involves: 1) personal information, 2) ID photos, and 3) face verification and review. Users get access to more benefits by completing the verification process. Please make sure that the information you enter is true and valid. Otherwise, it will affect the result of your review. The review results will be communicated via email, so please wait for them patiently.
Click Verify Now on the individual verification page to enter the Identity Verification page. Select your country/region and the document used for verification, then fill out your personal information before clicking Continue. Please make sure that all the information entered is consistent with the details on your document.
Please enable camera permissions on your device, then click Start and use the camera to take and upload a photo of your ID. Please make sure that the information on the document is consistent with all the information you entered.
After confirming the upload of your photo, click Continue to proceed with facial verification. Select the device for facial verification, then click Continue and follow the system prompts to complete the facial verification process. After completion, the system will automatically submit the information for review. Upon successful review, the standard Identity Verification process is complete. You can view the review results on the Identity Verification page.
If you have an institutional account, please select Identity Verification → Switch to Institutional Verification and click Start Verification to fill in your information. Due to the complexity of institutional verification, a review officer will contact you once you submit your request through the designated KYC verification email at: email@example.com.
1）If you are having trouble uploading photos, here are a few tips from KuCoin:
The same document can only be used to register three KuCoin accounts.
The supported image format is JPG and PNG, and the recommended image size is less than 4MB.
Valid documents include your ID card, driver's license, and passport.
If you've tried the steps above and are still having trouble, check if you are experiencing network issues. Try again at a later time or use a different browser to upload.
Possible reasons for verification failure:
2）If you receive an email or text message stating that your Identity Verification did not pass the review, don’t worry. Log in to your account, click on your profile picture, then go to Identity Verification to check the reasons for failure. Click Re-Verify to submit the correct information, and we’ll review your information again in no time.
Security is one of KuCoin's top concerns. To protect your account and avoid any potential theft of your assets, KuCoin uses Google Authenticator, which adds an extra layer of security.
This article shows you the steps for Google 2-Step Verification (2FA) binding, unbinding, and some frequently asked questions.
When setting up a new KuCoin account, you have to set a password to protect your account, but a password alone is not enough. To add another layer of security to your account, it is strongly recommended to bind Google Authenticator to your KuCoin account. It can help prevent unauthorized logins even when your password has been leaked.
Google Authenticator is an authenticator app by Google that implements two-step verification services using a time-based one-time password. The app offers a 6-digit dynamic code that changes every 30 seconds, and each verification code can only be used once. Once you have bound it, you will be asked to fill in the dynamic code for login, withdrawal, API creation, etc.
If you already have the app, let's check out how to bind it to your KuCoin account.
Step 1: Log in to your KuCoin account. Click the avatar on the upper-right corner and select Account Security in the drop-down menu.
Step 2: Find Security Settings, click Set, and then click Send Code. An email verification code will be sent to your registered e-mail address.
Step 3: Next, you will see a page below. Please record the Google Secret Key and store it in a secure place. You will need it to restore your Google 2FA if you lose your phone or accidentally delete the Google Authenticator app.
Step 4: Once you have saved the Secret Key, open the Google Authenticator app on your phone, click the "+" icon to add a new code. Click on Scan barcode to open your camera and scan the code. It will set up the Google Authenticator for KuCoin and start generating the 6-digit code.
******Below is a sample of what you will see on your phone in the Google Authenticator App******
Step 5: Lastly, enter the 6-digit code shown on your phone into the Google Verification Code box, and click on the Activate button to complete.
If the Google 2FA code is invalid, ensure that you have done the following:
(1). Please ensure you entered the 2FA code for the correct account if multiple accounts’ 2FAs were bound to one phone;
(2). The Google 2FA code is only valid for 30 seconds, please be sure to enter it within 30 seconds;
(3). Please ensure the time on the Google Authenticator App on your phone is synchronized with the time on the Google server.
How to synchronize the time on your phone (Android Only)
Step 1. Click "Settings"
Step 2. Click "Time Correction for Codes" – "Sync now"
If this doesn't work, please rebind Google 2-Step Verification if you saved the 16-digit Secret Key.
Step 3. If you did not save the 16-digit Secret Key and failed to access your Google 2FA code, please kindly read Part 4 to unbind Google 2FA.
If you cannot access the Google Authenticator app for any reason, please follow the guidance below to restore or unbind it.
(1). If you saved your Google Secret Key, just rebind it in the Google Authenticator app and it will start generating a new code. For security reasons, please delete the previous code in your Google 2FA app once you have set a new one.
(2). If you did not save the Google Secret Key, please click 2-FA unavailable? to unbind it. You will be asked to fill in the Email Verification Code and Trading Password. Next, you will be required to upload the requested ID information to verify your identity.
This may sound inconvenient, but please understand that the Google 2FA code is a very important security setting, and we will not unbind it before verifying who is submitting the request. Once we have verified your information, the Google Authenticator will be unbound in 1–3 business days.
(3). If you got a new device and want to transfer Google 2FA to it, please log in to your KuCoin account to change 2FA in the account security settings. Please refer to the screenshots below for detailed steps.
Happy trading on KuCoin!
KuCoin supports the trading of over 700 coins. To facilitate the discovery and trading of coins, KuCoin has introduced the KuCoin Plus and KuCoin Main Trading Areas.
Well-performing coins that have met certain criteria will be promoted to the KuCoin Plus Trading Area. Coins will have the chance to be moved to KuCoin Plus as long as they have met at least one of the following criteria:
(1) The coin is ranked Top 40 on major ranking sites such as CoinMarketCap or Coingecko
(2) The coin's trading volume on KuCoin is Top 10% among the coins on the platform for two consecutive months
(3) The coin maintains a high rating in the KuCoin Review System, which regularly evaluates the overall performance of all available coins on the platform
Happy trading on KuCoin!