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Your trading password is very important. When enabled, it’s used to verify all your transactions on KuCoin, including spot, futures, and margin trading, as well as withdrawals and API-related actions. Remember or write down your trading password securely. Here, we’ll help you on how to set, change, and reset your trading password.

Content
1. Setting Up Your Trading Password
2. Changing Your Trading Password
3. Resetting your Trading Password

1. Setting Up Your Trading Password

i. In Security Settings, look for Trading Password. Select Settings next to it.
ii. Complete the security test by sending and entering your Google 2FA, text message, or email verification code.
iii. Hit Confirm.

Note:
• The password must be 6-digits with no letters or symbols.
• Remember and keep your password safe, as it can only be recovered via two-factor authentication.
• KuCoin support will never ask for your trading password on any communication channels. Do not share your trading password with anyone.

2. Changing Your Trading Password

i. In Security Settings, hit the Change button next to Trading Password
ii. Enter your current password and the new password, then click Confirm.

Note:
• Withdrawals, selling crypto via P2P, and sending Red Packets are disabled for 24 hours after changing your trading password to protect your assets.
• Once changed, your trading password is effective immediately.

3. Resetting your Trading Password

i. In Security Settings, hit the Change button next to Trading Password
ii. Select Forgot trading password? from the bottom of the page. Complete the Identity Verification process, following the instructions closely to request a manual password reset. Once you’ve appealed, your request will be processed in approximately 1–3 business days.

Note:
• When completing Identity Verification, upload the required photos and follow the instructions on the page closely, or your request may be rejected.
• Withdrawals, selling crypto via P2P, and sending Red Packets are disabled for 24 hours after changing your trading password to protect your assets.
• The password reset is effective immediately upon completion. Refresh or restart the page after receiving a confirmation email.
• If you’ve forgotten your trading password and also lost 2FA access to your account, reach out to our support team by submitting a ticket.

As one of the world’s most reliable and transparent exchanges, KuCoin has required Identity Verification for its users since November 1, 2018. This article will help you understand the Identity Verification process (also known as Know Your Customer, or KYC), how it works, and questions that you may have about the process.

In line with KYC principles, to better meet legal requirements, and with the goal of enhancing user account security, KuCoin will be introducing enhancements to its Identity Verification procedures, effective August 31, 2023, at 00:00 (UTC). As part of our commitment to curbing illicit activities, such as money laundering and terrorist financing, users will be required to submit identification documents and complete face verification to pass the Identity Verification process.

Note:

1. Starting from August 31, 2023 (UTC), new users must complete Identity Verification in order to use KuCoin's products and services.

2. For users who registered before August 31, 2023 (UTC) but have not completed standard Identity Verification before then, they will only be able to use the remaining services: selling cryptocurrencies, closing futures contracts, closing margin positions, redeeming from KuCoin Earn, and redeeming ETFs. During this time, they will not have access to deposit services (withdrawal services will not be affected).

As such, to ensure the normal use of your account, we strongly recommend that you complete standard Identity Verification as soon as possible. Completing Identity Verification not only enables you to fully enjoy higher-quality and stable services, but also ensures the safety of your funds and account. This prevents others from fraudulently using your identity for deceitful or illegal activities.

If you run into any problems during the verification process, feel free to contact our customer support team. Thank you for your understanding and support!

FAQs:

Q1: What limitations will be imposed on my account if I choose not to finish Identity Verification?

A: New users must complete the Identity Verification before using KuCoin's products and services. For users who registered before August 31, 2023 (UTC) but have not completed the identity verification by that date, they will only be able to use the  remaining services: selling cryptocurrencies, closing futures contracts, closing margin positions, redeeming from KuCoin Earn, and redeeming ETFs. During this time, they will not have access to deposit services (withdrawal services will not be affected).

Q2: After completing Identity Verification, what benefits can I enjoy?

A: Upon completing Identity Verification, you will gain access to all products and services provided by KuCoin. This includes the benefit of higher daily withdrawal limits and the opportunity to register for KuCoin Spotlight, where you can participate in token sales for promising projects.

I. Why Complete Identity Verification

Identity Verification represents KuCoin's commitment to aligning with regulations within the cryptocurrency industry, and to mitigate activities such as fraud, money laundering, scams, and terrorist financing. After completing Identity Verification, users can enjoy higher daily withdrawal limits on KuCoin.

Details are as follows:

To better protect our users’ funds, we make dynamic adjustments to the requirements and associated benefits of standard Identity Verification. These adjustments are based on platform security requirements, local compliance policies, the unique features of our various business products, and the online environment.

With all this in mind, we strongly recommend users to complete Identity Verification. In cases where users forget their platform credentials or if their account is compromised due to a data breach on the client’s end, the information provided will assist users in swiftly recovering their accounts. Users who complete Identity Verification can also participate in KuCoin's fiat-crypto services.

II. How to Pass Identity Verification

Please log in to your KuCoin account, click Account Center → Identity Verification to fill in the required information.

1.Individual Verification

If you have an individual account, please select Identity Verification → Individual Verification, then click Verify Now to fill in your information.

The Identity Verification procedure involves: 1) personal information, 2) ID photos, and 3) face verification and review. Users get access to more benefits by completing the verification process. Please make sure that the information you enter is true and valid. Otherwise, it will affect the result of your review. The review results will be communicated via email, so please wait for them patiently.

1.1 Provide Personal Information

Click Verify Now on the individual verification page to enter the Identity Verification page. Select your country/region and the document used for verification, then fill out your personal information before clicking Continue. Please make sure that all the information entered is consistent with the details on your document.

1.2 Provide ID Photos

Please enable camera permissions on your device, then click Start and use the camera to take and upload a photo of your ID. Please make sure that the information on the document is consistent with all the information you entered.

1.3 Complete Facial Verification and Review

After confirming the upload of your photo, click Continue to proceed with facial verification. Select the device for facial verification, then click Continue and follow the system prompts to complete the facial verification process. After completion, the system will automatically submit the information for review. Upon successful review, the standard Identity Verification process is complete. You can view the review results on the Identity Verification page.

2.Institutional Verification

If you have an institutional account, please select Identity Verification → Switch to Institutional Verification and click Start Verification to fill in your information. Due to the complexity of institutional verification, a review officer will contact you once you submit your request through the designated KYC verification email at: institutional_kyc@kucoin.com.

III. FAQs

1）If you are having trouble uploading photos, here are a few tips from KuCoin:

1. One person can only verify one KuCoin account.

2. The supported image format is JPG and PNG, and the recommended image size is less than 4MB.

3. Valid documents include your ID card, driver's license, and passport.

4. If you've tried the steps above and are still having trouble, check if you are experiencing network issues. Try again at a later time or use a different browser to upload.

5. Possible reasons for verification failure:

2）If you receive an email or text message stating that your Identity Verification did not pass the review, don’t worry. Log in to your account, click on your profile picture, then go to Identity Verification to check the reasons for failure. Click Re-Verify to submit the correct information, and we’ll review your information again in no time.

To prevent unauthorized access to your account, we recommend enabling two-factor authentication, such as Google Authenticator (Google 2FA) or text message verification. Examples of a good security setup include: Google 2FA + email verification + trading password, or, phone + trading password. Here, we’ll walk you through the steps for setting up Google 2FA.

Content
1. Why Google 2FA
2. Linking Google 2FA
3. Common Issues with Google 2FA Codes
4. Troubleshooting 2FA Access Issues

1. Why Google 2FA

Getting your password stolen may be more common than you might think. Any of the following actions could put you at risk of a data breach:
• Using the same password on multiple sites
• Downloading software from the internet
• Clicking on unknown links in emails

If someone steals your password, they could prevent you from accessing your account and also:
• Trade away your assets at will, resulting in loss
• Withdraw your assets, emptying your account

Given the anonymity and decentralized nature of blockchain, these actions could lead to irreversible losses. Setting up Google 2FA for your KuCoin account adds an extra layer of security.
• Most accounts only have their login password as their first line of defense. Even if your password is compromised, attackers would still need physical access to your phone or security keys with Google 2FA.
• The Google Authenticator app generates unique codes for your account every 30 seconds to log in with. Each code may only be used once.

2. Linking Google 2FA

On KuCoin, important actions such as logging in, withdrawing, and changing key account settings require 2FA. Here’s how to set up Google 2FA on your phone.

2.1. Downloading the Google 2FA app:
iOS: Search Google Authenticator in the App Store.
Android: Search Google Authenticator in Google Play, or use this download link.

2.2. Linking Google 2FA:
i. Log into your KuCoin account and select your profile from the top right. Look for Account Security → Google Verification from the dropdown list. Select Link (previously Bind) as shown from the image.

ii. Go to Security, and verify using your email or text message code. Hit the Send Code button for the email or text to be sent to your phone. Enter the verification code once you’ve received it and hit Next.

iii. Return to the Google Verification page. Link Google 2FA to your account by opening the app on your phone. Scan the QR code or enter your Google security key manually. Once linked, the app will generate a 6-digit code that changes every 30 seconds. Enter this code to complete the setup.

Note:
• Always save your security key or QR code for future reference. If you need to change your device or update the authenticator, this key can help to retrieve your Google verification code.
• Make sure to download the correct Authenticator app. The correct icon should look like this:

• Android Devices: To correct server time in Google Authenticator, tap the upper left corner, then select Settings → Time correction for codes.

• Apple Devices: If your initial verification code fails, try restarting and verifying again. Also, on your Apple device, go to Settings → General → Date & Time. Enable “24-Hour Time,” and set updates to “Automatic.”

• Before scanning the QR code, you’ll have to give the app camera permissions.
• Enter the Google 2FA code carefully. If entered incorrectly five times in a row, Google 2FA will be locked for 2 hours.
• Every time you link and unlink the Authenticator, you’ll get a different key. Be sure to save the latest key.

3. Common Issues with Google 2FA Codes

If your code isn’t working, check the following:
i. If you’ve Google 2FA for multiple accounts on your phone, ensure the code you’re using is the one specifically associated with your KuCoin account’s email.
ii. Google 2FA codes are only valid for 30 seconds. Make sure you’ve entered the code within this time frame.
iii. Your app is time-synced. Sync the time on your phone’s Google Authenticator app with Google server time so that your codes are accurate.

Syncing Google Authenticator with Google server time:
For Android, adjust time settings in Google Authenticator from the upper left corner. Select Settings → Time correction for codes.
For iOS, go to Settings → General → Date & Time. Enable “24-Hour Time,” and set updates to “Automatic.”

If none of the above worked so far, try the steps in the next part.

4. Troubleshooting 2FA Access Issues

4.1. Lost access to current 2FA
Solution #1: Relink 2FA using saved Google security key
If you’ve saved the Google key during your initial Authenticator setup, you can use it to relink the Google Authenticator on your device. Once relinked, enter the six-digit code to log in to your KuCoin account.

Steps:
i. Select the Google verification code for your KuCoin account, long press to jump to the verification code screen.
ii. Tap Delete Account in the top right.
iii. Then, follow the steps in 2. Linking Google 2FA of this article to relink your KuCoin account and Google 2FA.

Once done, enter the six-digit code to log in.

Solution #2: Manually unlink Google 2FA
i. Select "2FA unavailable?" on the login page.
ii. Enter your trading password and the email code sent to verify your account. Follow the instructions, completing Identity Verification and submit a request to have 2FA manually unlinked.

Note:
• Withdrawals are disabled for 24 hours after updating 2FA settings to protect your assets.
• When completing Identity Verification, upload the required photos while following the instructions closely, or your appeal may be rejected.
• The "2FA unavailable?" button is only found on the login page. If you’re logged in, you’ll need to log out and return to the login page.
• If you previously selected "Trust this device" to automatically skip Google 2FA at login, navigate to "Account Security" after logging in to your KuCoin account. Remove the trusted device, then log out and log back in to update your security settings.

4.2. Current 2FA still in use, but wish to switch Authenticator to a new device
If you’ve backed up the key:
Refer to the earlier section on how to link 2FA. Use the key to link Google Authenticator on your new phone, then safely delete the key from your old phone.

If you’ve not backed up the key:
Log into your KuCoin account, then navigate to Account Security to change your Google 2FA.

i. Go to Security Settings and select Google Verification. Hit the Change button.
ii. Send and enter the text message or Google 2FA code to pass verification.
iii. On the Google Verification page, scan the QR code or enter your Google security key manually. Once linked, the app will generate a 6-digit code that changes every 30 seconds. Enter this code to complete the setup.

Note:
1. If you exit the page before clicking Activate, changes to your old 2FA will not be saved, remaining usable.
2. Withdrawals are disabled for 24 hours after updating 2FA settings to protect your assets.
3. Once verified and active, the system automatically changes and links your new 2FA. The old 2FA will no longer work and should be deleted as soon as possible.

Verification codes are sent via email or text messages when you make certain transactions or change your settings on KuCoin. These help to verify your identity and protect your account.

If you have problems receiving these codes, here are some possible reasons and how to solve them.

Contents

1. Unable to Receive Email
2. Unable to Receive SMS

1. Unable to Receive Email

i. Make sure you’re using the correct email address that you sign up for your KuCoin account with.

ii. Ensure that you click the Send Code button after entering your mobile number. Once clicked, a countdown will appear, indicating that the code is valid for 10 minutes. Please do not request the code frequently.

iii. Email delays can sometimes occur due to network issues. Refresh your inbox, or try resending by clicking the Send Code button.
Note: Accounts that sign up with corporate emails may have strict filters or encounter security blocks. Consider using a personal email instead for fewer issues.

iv. Your mailbox might be full. If your mailbox doesn’t have enough space, new emails won’t be delivered. Delete some emails to free up space.

v. Check your spam folder. Sometimes, emails may accidentally be filtered into spam. Adding no-reply@kucoin.com to your safelist can prevent this.

Tips:

• For help on safelisting in Google Mail, see How to Safelist in Gmail.
  
• Each email code is valid for 10 minutes.
• If you’ve used the Resend button several times, look for the code from the most recent email.

2. Unable to Receive SMS

i. Ensure that you click the Send Code button after entering your mobile number. Once clicked, a countdown will appear, indicating that the code is valid for 10 minutes. Please do not request the code frequently.

ii. Ensure that your mobile phone has a strong network signal. If you cannot receive the SMS code, the issue might be with your service provider or gateway congestion. Try again later by clicking the Send Code button, or contact our support team for help.

iii. If you have certain security apps on your phone, they may block text messages from unknown senders. Disable these features temporarily, then hit the Send Code button again to try again.

iv. Try voice verification if it is available.

v. Restart your mobile phone and try again.

Finally, other factors such as an insufficient phone balance, full phone storage, or requesting SMS codes too frequently may prevent you from receiving our text messages. You’ll have to address these issues before trying again.

Still stuck? We're always here to help. For more assistance, chat with us live on KuCoin support, or submit a ticket.