According to ChainCatcher, Vercel’s COO, Jeanne DeWitt Grosser, stated that the company reduced its inbound sales development team from 10 to 1.25 FTEs, achieving 90% automation in inbound sales development. The company’s in-house support agents handle 93% of all support cases. The annual infrastructure cost for both scenarios is only thousands of dollars. The sales development agents deliver a 32x return on investment. The company is enabling AI to achieve 99th percentile performance 99% of the time.
Vercel COO Announces 90% Automation in Inbound Sales Team
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Summary
Vercel COO Jeanne DeWitt Grosser shared on-chain news that the company’s inbound sales team is now 90% automated, having reduced from 10 to 1.25 members. In-house agents handle 93% of support cases, with infrastructure costs in both models amounting to thousands annually. SDRs delivered a 32x ROI. The company aims for AI to perform at the 99th percentile in 99% of cases, aligning with AI and crypto news trends.
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