According to ME News, on October 30 (UTC+8), hardware wallet provider Keystone posted on Twitter to update on the incident response, stating that it has suspended all shipments and isolated affected devices in all warehouses it uses, including Amazon warehouses. Keystone has emailed all affected users at support@keyst.one and reminded users that any communication regarding this incident will only come from this email address—Keystone will never ask for seed phrases via email, direct message, or phone call. Additionally, Keystone has reduced the retention period for logistics data from 180 days to 90 days, and users may contact customer support after receiving their order to request immediate deletion of their data. Keystone stated that further measures will be announced in the coming days. (Source: Foresight News)
Keystone Hardware Wallet Suspends Shipments and Isolates Affected Devices
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Summary
On-chain data provider Keystone announced on October 30 (UTC+8) that it has halted all shipments and isolated affected devices in its warehouses, including those at Amazon. The company notified affected users via support@keyst.one and confirmed that only event-related emails will be sent from this address. On-chain data retention has been reduced from 180 to 90 days, enabling users to request deletion after receiving their orders. Further updates are expected soon.
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