New York, October 26 (Reuters/PR Newswire)—Keys Inc. today announced that Keys Locksmith is now available within ChatGPT. Built on the Model Context Protocol (MCP), this integration connects customer service requests with Keys’ locksmith service platform, offering customers a new way to submit requests and providing participating professionals with a new channel to reach clients.
After connecting with Keys Locksmith, customers can start with a simple phrase: “Keys, I’m locked out of my car.” The conversation helps confirm the required service, collect relevant details, and request a quote. The customer then proceeds to Keys’ secure page to select a locksmith and authorize payment.
Loay Jamal Alyousfi, Founder and CEO of Keys Inc., said: “Even the locksmith on the street should have a place in the future of AI. These skilled professionals solve real-world problems for people every day. We built Keys to make this expertise easier to find, and this integration brings that connection directly into conversations.”
Keys demonstrated this integration live to locksmiths at the 46th Annual Yankee Security Convention, held at the MassMutual Center in Springfield, Massachusetts, from October 20 to 24, 2026. The demonstration brought the company’s work on conversational service requests directly to the professionals who handle these requests.
A clearer path from request to professional service
Keys Locksmith connects ChatGPT with tools that support service workflows, including:
- Natural language request. Customers can describe lockout, lost keys, or other supported locksmith needs using everyday language.
- Vehicle and key identification. Customers can provide vehicle information or the VIN in relevant situations and view available key images to help identify the required key type.
- Local availability and quote requests. Keys can check coverage and send requests to qualified nearby locksmiths, helping customers connect with multiple service providers through a single request.
- Actual quotes and useful service details. Customers can view the returned prices, included services, and estimated delivery times, and these estimates along with their terms are clearly indicated.
- Control over bookings and payments. Customers select their own locksmith and authorize payment on Keys’ secure page. For orders using Keys’ current authorization process, the approved amount is reserved before the job is dispatched and charged once the locksmith completes the service and submits proof.
- Approval for additional work. Clients can review and approve or reject proposed work that exceeds the original scope.
- Ongoing communication and visibility. Customers can view request and order statuses, access tracking information, message their assigned locksmith, and request cancellations through supported processes.
This integration brings Keys' information into the conversation while allowing customers to retain control over service provider selection and payment authorization.
Bring locksmiths a new way to reach customers.
For locksmith businesses, this opportunity begins with the ability to appear in another scenario where customers are seeking help. Requests can include service type, location, vehicle information, and key details to help prepare relevant quotes. This contextual information is designed to reduce repetitive questions and help service providers understand the job before arriving.
Keys® directs ChatGPT service requests directly to its network of locksmiths. Participating service providers can view order details, submit quotes, and contact customers through Keys. Once a customer selects a provider, the locksmith can manage orders, communications, and payments via the Keys® platform.
The ChatGPT integration enhances Keys' broader platform features, including quotes, scheduling, dispatching, customer communication, invoicing, inventory management, and payment tools. Together, these capabilities connect opportunities to win orders with the work required to complete them.
“Seeing Keys Locksmith live at Yankee was one of the proudest moments of our entire journey,” said Alyousfi. “We’ve been working toward this for years. When someone seeks help from AI, local locksmiths should have the opportunity to respond. Seeing this vision come to life through Keys® is an incredible moment for our industry.”
Technology for connecting to on-site work
Keys Locksmith is built on MCP, connecting ChatGPT to Keys' service tools and information. Keys is responsible for developing and operating this integration, with participating locksmiths providing services. ChatGPT was developed by OpenAI, an AI research and deployment company.
For Keys, this milestone advances its practical vision of AI in skilled trades: making it easier for customers to articulate their needs and for qualified professionals to respond with the services they can provide.
Customers can connect to Keys Locksmith within ChatGPT to initiate a service request. Locksmiths can access Keys.app to learn how to join the service provider network. Service availability depends on location, the requested service, and the availability of participating providers.
About Keys Inc.
Media contact: Keys Inc. [email protected] https://keys.app
ChatGPT and OpenAI are trademarks of OpenAI.