JD.com's iPhone Duo Early Bird Package Removed; Users Report Refund Issues

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BTC update: JD.com has removed its iPhone Duo early bird package priced at 7,999 RMB, with some users unable to receive refunds. The PLUS member-exclusive offer included purchase subsidies, free replacements, and accessories, but was non-refundable and limited to the 256GB and 512GB models. ETH update: According to an update, the product has since been relisted with refund support.
CoinDesk reports:

Updated October 14 at 22:16: This product has been restocked and is eligible for a refund. See details: JD.com has restocked the Apple iPhone Duo Early Bird Benefits Package for 7,999 RMB, and refunds are now available.

IT Home, October 14: Apple's first foldable phone, the iPhone Duo, will open pre-orders on October 16 at 8:00 PM, starting at ¥15,999.

Today, JD.com launched the "iPhone Duo Early Bird Benefits Pack," priced at 7,999 yuan and available exclusively to PLUS members. The package includes services such as a 999-yuan repurchase subsidy, 90-day free replacement, one-year free repair, and five-year free battery replacement, along with physical items including a genuine Apple phone case worth 999 yuan, a genuine Apple charger worth 329 yuan, and a Schott UTG glass film worth 849 yuan.

According to the product page, after ordering this benefits package, you must still pay the full price for the iPhone Duo. The benefits package is non-refundable and non-exchangeable, and can only be used with the 256GB or 512GB models. The device must be activated before delivery.

IT Home found that this product has been removed and is no longer available for purchase.

In the product reviews, some consumers have questioned that the product is non-refundable and that the benefits package cannot be applied toward the purchase price of the device.

Additionally, on the Black Cat Complaint Platform, multiple consumers have reported that this product cannot be returned or refunded.

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