DeepSeek to Compensate Users for Seven Days of API Usage Due to Service Outage

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DeepSeek announced a 7-hour API service outage on October 15, 2026, from 8:11 AM to 1:04 PM Beijing Time. To compensate for the disruption, the company will issue full refunds for API usage from October 8 to 14 as gift credits. The credits will be automatically added to user accounts and applied first toward future API charges. This comes amid ongoing on-chain and crypto news updates from major platforms.

BlockBeats report: On October 15, a DeepSeek employee posted that between 8:11 and 13:04 Beijing Time on October 15, 2026, DeepSeek’s service system experienced an outage, rendering its API services unavailable during that period. DeepSeek has immediately initiated a comprehensive review and thorough remediation of service stability, fully identifying and eliminating single points of failure to ensure such issues do not recur.

As compensation, DeepSeek will fully refund the amount consumed by each user account within the past 7 days (October 8–14) in the form of account credit. The credit will be automatically added to your account, and future API charges will first be deducted from this credit balance. DeepSeek once again apologizes for the disruption caused by this incident and sincerely thanks you for your continued trust and support.

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