ChainCatcher reports that the DeepSeek API Platform has issued a service restoration and compensation notice, stating that between 8:11 and 13:04 Beijing Time on October 15, 2026, a system failure occurred, rendering API services unavailable during that period. The platform apologizes for the inconvenience and confirms that it has initiated a comprehensive review and remediation of service stability, identifying and eliminating single points of failure to prevent recurrence. As compensation, the platform will fully refund users in the form of platform credits equivalent to their total consumption between October 8 and October 14, 2026. Credits will be automatically deposited into users’ accounts, and future API charges will first be deducted from these credit balances.
DeepSeek API Platform Apologizes for Service Outage and Offers Full Compensation
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Summary
On-chain news outlet ChainCatcher reported on October 15, 2026, that the DeepSeek API Platform confirmed a service disruption from 8:11 AM to 1:04 PM Beijing Time. During this period, API services were offline. The company issued an apology and announced a full investigation to enhance system reliability, including the elimination of single points of failure. As part of the resolution, users will receive full refunds in bonus credits for usage between October 8 and 14. The credits will be automatically added and applied prior to regular billing. This update is part of ongoing coverage of cryptocurrency news.
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