Coinbase has released a post-mortem report on the service outage on July 14, which was caused by an incorrect configuration of a critical network component during a routine configuration update. The disruption lasted approximately 50 minutes, with no impact on user funds. At 20:34 (UTC+8) on July 14, Coinbase deployed a configuration change to a shared production Kubernetes cluster, resulting in the Istio ingress gateway becoming unavailable and causing an interruption in inbound traffic. Affected services included retail trading, deposits and withdrawals, Coinbase Card debit card transactions, Coinbase DEX on-chain swaps, Coinbase Exchange and Prime institutional settlement transfers, and the Coinbase Developer Platform services. The ingress gateway was restored at 21:20 (UTC+8), and the incident was fully mitigated at 21:23 (UTC+8).
Coinbase outage on July 14 caused by configuration error, 50-minute service disruption
AiCoinShare
Summary
On July 14, Coinbase experienced a 50-minute outage due to a configuration error during a routine update. The issue began at 20:34 (UTC+8) after a change to a shared Kubernetes cluster caused the Istio ingress gateway to fail. Services including trading, deposits, and on-chain swaps were affected. The gateway was restored by 21:20 (UTC+8), with full resolution achieved at 21:23 (UTC+8). No user funds were lost. This incident underscores the risks associated with network upgrades and the critical importance of careful deployment in live environments.
Source:Show original
Disclaimer: The information on this page may have been obtained from third parties and does not necessarily reflect the views or opinions of KuCoin. This content is provided for general informational purposes only, without any representation or warranty of any kind, nor shall it be construed as financial or investment advice. KuCoin shall not be liable for any errors or omissions, or for any outcomes resulting from the use of this information.
Investments in digital assets can be risky. Please carefully evaluate the risks of a product and your risk tolerance based on your own financial circumstances. For more information, please refer to our Terms of Use and Risk Disclosure.