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What Is KuCoin Chat Bot and How to Use It to Solve Issues

As a user-centered crypto exchange, KuCoin aims to bring the best trading experience to users. The KuCoin chatbot is an excellent customer service system that will help solve the issues you encounter in the crypto world.

This article will help you understand and use it better.


1. What Can KuCoin Chat Bot Do to Help Me?

2. What Can I Learn from KuCoin Chat Bot?

3. Can I Get Any Live Agent Help?

4. What Languages Does KuCoin Chat Bot Support?

1. What Can KuCoin Chat Bot Do to Help Me? 

First, click 'Support Center' from the bottom of the official website, then click the 'Chat Botton' from the lower right corner to visit the KuCoin Chat Bot. Shown as below:



What can KuCoin chat bot do, and what type of issues can it solve?

1. Deposit issues, such as deposit didn't arrive/wrong deposit(including but not limited to wrong token deposit, deposit to a wrong address, deposit without memo).

Click 'Deposit'➡️'Crypto'➡️Choose the correct issue type, then simply follow the bot Guide.

2. Withdrawal issues(such as withdrawal didn't arrive/pending or processing withdrawal)

Click 'Withdraw'➡️Choose the correct issue type, then simply follow the bot Guide.

3. Export complete transaction history

Click 'Account Related Issues'➡️'Export Trade history'➡️Follow the bot Guide to export it or submit a ticket.

4. Change email address

Click 'Account Related Issues'➡️'Change Email Address'➡️Follow the bot Guide to submit a ticket

ADA bot is able to solve or feedback following issues for you, it would be better to select the correct issue type rather than input questions:


2. What Can I Learn from KuCoin Chat Bot?

The following contents are all available from the KuCoin chat bot:

Everything you need to know about Trading: Spot Trading/Futures Trading/Trading Bot/Margin Trading/Leveraged Token Trading

Account related instructions

Self-Learning Videos

3. Can I Get Any Live Agent Help?

For specific issues that the KuCoin chat bot cannot handle, the KuCoin customer support team also provides 7*24 hours Live Agent/Ticket service in the KuCoin chat bot. So no worries, we're always here for you.

4. What Languages does KuCoin Chat Bot Support?

We currently support English and Chinese(Traditional), and more languages will be supported soon~ If you're not an English and Chinese speaker, we suggest you use a translator to understand it better. You can change the Language as we showed below 👇


KuCoin Chat Bot will help you solve the vast majority of issues, and we hope this article has been helpful. Please reach out to our 24/7 customer support via online chat or submit a ticket if you have any other questions.

Happy trading on KuCoin!