Barry Zhang, who builds agents at Anthropic: "Don't build agents for everything" the man whose entire job is agents says if you can map the steps out yourself, a plain workflow wins, it is cheaper and hands you more control a missed call turning into a text back is exactly that kind of mapped out job, zero autonomy needed which is why someone with no coding background can build the exact thing a local business pays for the full build and what to charge in the article below