Amex Agent Purchase Protection: Who Bears Liability When Agent Errs Industry-first commitment: If Card Member authorizes AI agent to make purchase + agent sends authenticated purchase intent → Amex protects eligible customers from charges related to agent error. Requirements: (1) Agent registered, (2) Human + agent identities authenticated, (3) Intent clear. "Trust becomes the defining factor." Three priorities: (1) Embed payment in AI ecosystems, (2) Make Membership assets discoverable (Resy, Amex Offers, Travel), (3) Build proprietary AI experiences https://t.co/SeHyndYc2D
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