Did AI Support Actually Solve It? DN True Resolution Index 2027 Did your AI support agent resolve the issue or did the customer simply stop replying? DN’s True Resolution Index explores a measurement gap hidden behind “automated resolution” dashboards. We built 24 synthetic support cases across knowledge, accounts, billing, delivery, subscriptions and refunds. Three deterministic closure policies produce 72 decisions. Treating every answer as resolved claims 24 closures, but only six meet the defined durable-evidence standard. The evidence-first rule reports six supported resolutions, no false closures and 14 correctly routed escalations — though three handoff packets are still incomplete. These are deliberately authored examples, not measured commercial-agent performance or real customer outcomes. The article includes a transparent True Resolution Score, the full source-case table, the cost-per-verified-outcome model and an editable offline calculator. Explore the methodology before trusting a headline resolution rate: https://t.co/aS0sJnR3fe #AIAgents #CustomerSupport #AgenticFinance
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