Based on DL News, MEXC Chief Strategy Officer Cecilia Hsueh has apologized for a public dispute with a trader known as White Whale, who claimed the exchange improperly froze $3 million in crypto. Hsueh acknowledged the issue and said the company would revise its risk and customer service policies, including creating a fast-track channel for users with unresolved fund access. The controversy, which began earlier this year, intensified after White Whale shared transaction history and alleged pressure from Hsueh during a call. Other traders also came forward with similar claims, and the exchange saw $39 million in outflows on Friday.
MEXC Executive Apologizes for Dispute with Trader Over $3M Frozen Funds
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