According to ME News, on April 22 (UTC+8), Moonshot AI's Kimi posted: “We are aware that recent usage experiences with Kimi have felt suboptimal. During the launch of the new model, Kimi K2.6, user enthusiasm far exceeded our expectations. The sudden surge in traffic caused some users to encounter membership queues and temporary unavailability of certain features. Additionally, an error in our backend system led to incorrect calculations of Agent quotas, resulting in some users’ credits being mistakenly deducted. To restore seamless access as quickly as possible, we have restored all users’ monthly quotas to 100% and reset their used amounts to zero as of April 22, 2026, at 20:30.” (Jinshi) (Source: BlockBeats)
Kimi Announces Compensation Plan Following Issues with New Model Launch
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Summary
Kimi announced a compensation plan following issues with the launch of its new model, KimiK2.6, which resulted in service disruptions and incorrect quota deductions. The company reset all monthly quotas to 100% at 20:30 on April 22, 2026. The incident occurs amid ongoing news surrounding the token launch and underscores the challenges of managing high user demand during new token listings.
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