Odaily Planet News: Bithumb issued an announcement stating that it failed to uphold the primary principle of a virtual asset trading platform: "stability and integrity." After the incident occurred, it has reported to all relevant departments and is fully cooperating with the Financial Supervisory Service's investigation. To prevent such incidents from happening again, Bithumb has taken innovative measures to strengthen its internal control system and prevent similar events from occurring again.
(1) Strengthen asset verification system: We will enhance the asset verification system for customers and company assets during payment processes based on events or company policies.
(2) Improve the multi-payment system: We will improve the previously missed processes to ensure that customer asset transfers and reward payments require at least two payment steps, thereby preventing similar incidents from occurring.
(3) Strengthening abnormal transaction detection and automatic interception AI system: We will operate a 24-hour "security assurance" system to immediately detect any abnormal transactions or data, preventing incidents at the source.
(4) Entrusting professional institutions to conduct external system audits: We will entrust global security expert institutions to conduct a comprehensive system evaluation of Bithumb and disclose the evaluation results in a transparent manner.
Bithumb will take full responsibility for preventing customer losses. Since the second announcement, although there has not yet been any direct customer asset loss caused by payment errors, it has been confirmed that panic selling (trading under unfavorable conditions for customers) occurred during the incident due to a sharp drop in market prices. Bithumb considers this transaction to be its responsibility to protect customers and plans to provide full compensation, including additional compensation, to affected customers.
As of 16:00 on February 7, 2026, customer losses are expected to be approximately 1 billion won, and any additional losses that may occur are planned to be compensated.
(1) Panic selling special 110% compensation: Customers who sold assets at a low price during the selling period (19:30-19:45, February 6, 2026) due to this incident will receive full selling price plus an additional 10% compensation. (Automatically paid within one week after data verification)
(2) Compensation to all customers who visited Bithumb during the incident: All customers who visited Bithumb services during the incident will receive 20,000 KRW in compensation within a week.
(3) All customer trading fees are waived: To thank all customers who trust and support Bithumb, we have reduced the trading fees for all trading instruments to 0% for 7 days. (Notice will be given separately)
(4) Establishment of a permanent "Customer Security Fund" of 100 billion won: We will set up a special fund to immediately rescue customer assets in case of an emergency. Bithumb will learn from this incident and place "customer trust and peace of mind" above external growth.