How to build an AI system your team will actually use: - diagnose before you build - pick one process, not all of them: weekly at minimum, same pattern every time, a mistake you can survive - extract the knowledge, don't write it: point it at real conversations - write the guide: your employees will forget things, new employees will come.. - log seven fields from run one: timestamp, process, inputs, model, output, result, cost - don't give full freedom from the start