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Important Account Security Notice for iOS Users

Important Account Security Notice for iOS Users

04/10/2025, 02:48:02

Dear KuCoin User,

To enhance your trading experience, we will conduct a platform system upgrade from April 14 to 15. During this period, services related to Apple ID login, registration, and account binding may experience intermittent disruptions for approximately 2 hours.

To ensure uninterrupted access to your account, we strongly recommend completing the following steps as soon as possible:

  1. Use the KuCoin App directly: On the login screen, tap "Sign in with Apple" and follow the instructions.

  2. If login still fails: Contact our customer support team for assistance. We will help you modify your email and reset your account password. During this process, you will need to provide your Apple private relay email address to the support agent.

  3. How Apple users can find their bound private relay email address:

    • Log in to the email account linked to your Apple ID.

    • Search for past emails from KuCoin (e.g. verification code emails). 

    • The "To" field in these emails will display your historical private relay email address.

Rest assured, all your assets will remain completely secure during the upgrade. Our systems are consistently dedicated to safeguarding your funds.

For any assistance, our 24/7 customer support team is here to help:
www.kucoin.com/support/requests

Thank you for your understanding and cooperation. We will continue striving to provide you with an improved KuCoin experience.

Best regards,
KuCoin Team