How to Complete Identity Verification (KYC) via App

As a leading global exchange, KuCoin has required Identity Verification (also known as Know Your Customer, or KYC) for all users since November 1, 2018.

To complete KYC, you will be asked to take photos of valid identification documents and undergo facial verification. These measures form an important part of our commitment to preventing illicit activities, including money laundering and terrorist financing.

Notice

i. Effective August 31, 2023 at 00:00 (UTC), all new users must complete Identity Verification in order to access KuCoin’s products and services. This update reflects our ongoing efforts to comply with applicable legal and regulatory requirements and to further enhance the security of user accounts.

ii. Users who registered before August 31, 2023 (UTC) and have not completed standard Identity Verification will be restricted to the following actions only: selling cryptocurrency, closing futures contracts, closing margin positions, and redeeming from KuCoin Earn. These users will not be able to initiate new deposits or execute new trades until Identity Verification has been successfully completed. Withdrawal services will remain unaffected.

For more information on the benefits of completing Identity Verification, please refer to Part 3 of this article.

1. Completing Identity Verification (App)

i. Select Issuing Country
Please select the country/region where your documents were issued.

ii. Select ID type 

Please select the type of your identity document. 

iii. Take a Photo of your ID card

iv. Complete Face Verification

v. Confirm your Details

 

2. Troubleshooting Unsuccessful Identity Verification (App)

Encountering issues during the KYC process can be frustrating. Follow these steps to resolve some of the common issues that may arise:
i. Check if Your App is Updated: Using the latest version helps to avoid common issues during verification.
ii. Check Your Device’s Connection: The quality of your network connection may sometimes affect the verification process, so try getting a stable network signal.
iii. Record the Issue: If the issue persists, take screenshots of the error message, or a screen recording of your verification attempt to help us diagnose the issue more effectively.
iv. Contact Support: Submit a ticket (From the app, tap your Profile → Settings → System) and send the relevant screenshots or recordings to our support team for further assistance. We’ll be ready to help.

2.1 List of Common Errors:
Face Scanning Error. If you receive an error message while the app scans your face, switch your network and try again.

Auto-Capture Error. If the Powered by Jumio page does not respond to when you’re scanning your ID, check that the four edges of the document are properly aligned to the screen's rectangular frame. The bottom edges should be just above the darker area for auto-capture. If auto-capture doesn’t work, try manually taking a photo and uploading it by selecting the question-mark button in the upper right.

2.2 Tips for Uploading Photos

• Each document can only be used to sign up for and verify one KuCoin account.
• Supported image formats are JPG, PNG or PDF. 
• Valid documents typically include your ID card, driver's license, passport and residence permit
• If difficulties persist, check for network issues, attempt the upload later or try updating your app.

2.3 Failed Verification Notification
If you receive a notification that your Identity Verification was unsuccessful:

• Log in to your account via the app.
• On the home page, tap “Verify Now” to view the reasons for the verification failure.
• Then tap “Get Verified” to address the issues by submitting the correct information. Your resubmission will be prioritized for review.

 

3. Benefits of Completing Identity Verification

Once verified, you’ll be able to enjoy more functions and higher daily withdrawal limits on the KuCoin platform.

Action		Unverified Accounts	Verified Accounts
Basic Account Functions	Link/change security settings	Yes	Yes
	Freeze account	Yes	Yes
	Delete account	Yes	Yes
	Create sub-account	Yes	Yes
	Sub-account trading	No	Yes
	Create APIs	No	Yes
	Delete/edit APIs	Yes	Yes
	Export order history	Yes	Yes
	Deposit fiat	No	Yes
Deposit	Buy crypto via Visa, Mastercard, fiat balance	No	Yes
	Buy crypto via P2P	No	Yes
	Buy crypto via third-party	No	Yes
	Deposit crypto	No	Yes
	Claim Red Packets	Yes	Yes
	Withdraw fiat	No	Yes
Withdrawal	Sell crypto via Visa, Mastercard, fiat balance	No	Yes
	Sell crypto via P2P	No	Yes
	Withdraw Crypto	See 24h withdrawal limits	See 24h withdrawal limits
	Send Red Packets	See Red Packet distribution limits	See Red Packet distribution limits
Trading	Spot trading	Can place sell orders, cannot place new buy orders	Yes
	Margin trading	1. Can place sell orders, cannot create new positions with buy orders 2. However, borrowed cryptocurrencies may still be purchased (for debt repayment). All other non-debt assets are unable to be purchased  3. Borrowing disabled; repayments allowed	Yes
	Trading bots	1. New bots cannot be created or used 2. Running bots are unaffected	Yes
	KuCoin Convert	No	Yes
	Pre-Market Trading	No	Yes
	Futures trading	1. Cannot open or add to new positions 2. Can reduce or close existing positions	Yes, max leverage of 125x
	KuCoin Earn	1. Cannot place subscribe, buy, lend, or auto-invest orders 2. Can place redemption or sell orders	Yes

For your privacy and security, we’re constantly making improvements to the Identity Verification process. We strongly recommend getting verified as soon as possible to continue using account functions normally.

 

3.1 What limitations will my account face if I choose not to complete Identity Verification?

All new users are required to complete Identity Verification before they can access KuCoin’s products and services.

Users who registered before August 31, 2023 (UTC) and have not completed standard Identity Verification will be subject to certain account restrictions. Specifically, they will only be able to:

• Sell cryptocurrency
• Close futures contracts
• Close margin positions
• Redeem assets from KuCoin Earn

You will not be able to initiate new deposits or execute new trades until Identity Verification has been successfully completed. Withdrawal services will remain unaffected.

3.2 After completing Identity Verification, what benefits do I enjoy?

 Once your identity verification is complete, you will have full access to the KuCoin products and services that are exclusive to you. This includes higher daily withdrawal limits, eligibility to participate in available events, and other related benefits.

Being verified also prevents others from fraudulently using your identity for deceitful or illegal activities. In case you forget your platform credentials, or if your account is compromised by a data breach on your end, the information you provide helps in recovering your account swiftly.

Most importantly, only accounts that have been verified may use KuCoin’s fiat-to-crypto services.

 

We hope you found this guide helpful! If you have any further questions, our support team is available 24/7 via online chat or by submitting a ticket.

Thank you for using KuCoin!