Temporary P2P Chat Service Suspension

2022/01/14 07:52:12Announcements

Dear KuCoin P2P users,

To make the chat experience much smoother, enhanced, and faster, we are upgrading our chat servers. During this transition, some users could experience difficulties using the chat service during a P2P trade. If you face any problems while using the chat, we recommend you do either of the following:

  • Switch to KuCoin web page to use chat service seamlessly
  • Update your KuCoin app from here after 16:00,14/01/2022 (UTC+8)

During this transition period, we will ensure that all merchants on KuCoin will share their Instant Contact details, and KuCoin customer support will always be available at your service. For any trade-related emergency, you can reach out to the merchant and customer support with ease. We will make all efforts possible to ensure our users have a smooth P2P trade experience as usual.