Why Are Telegram Impersonation Scams Still Working?
Despite ongoing security reminders, Telegram impersonation scams remain one of the most common causes of user losses recently.
Why?
The reason is simple: Scammers don’t start from nowhere. They wait until users are already withdrawing, trading, or asking for help, then step in pretending to be “internal staff”.
🔑 Key fact (read twice):
KuCoin staff will never privately message regular users on social media platforms to request transfers, fees, or investments!!!
Yet, many scams still succeed.
Let’s break down how.
Real Case Alerts
Case 1: “KuCoin Customer Support” Appears During an Active P2P Trade
A user was selling USDT via KuCoin P2P.
While the trade was already in progress, the buyer suddenly reached out on Telegram — claiming to be KuCoin Customer Support.
The timing felt legitimate.
The wording sounded procedural.
Trusting it was part of the platform process, the seller released the assets.
Result
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💸 1,700 USDT lost
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❌ Payment never arrived
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❌ Telegram contact disappeared
Security Reminder:Scammers often insert themselves into real trades and exploit trust in “platform procedures”.
Telegram chat showing impersonation of
KuCoin Customer Support during a P2P trade
Case 2: The Fake “Withdrawal Blocked” & Verification Fee Trap
After initiating a USDT withdrawal, a user received a Telegram message from someone claiming to be the KuCoin Security Team.
They backed it up with screenshots claiming:
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“Withdrawal Banned”
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“Suspicious wallet / IP detected”
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A required £329 verification fee
The message promised the funds would be released within minutes after payment.
Everything looked official.
That was the trap.
The page looked like kucoin.com.
It wasn’t.
Result:
Funds were sent to a scammer-controlled wallet and never recovered.
Security Reminder:KuCoin never unlocks withdrawals by asking users to pay fees to external wallets.
Fake “Withdrawal Banned” page shared by the scammer
Telegram impersonator instructing the user to pay
a £329 “verification fee” to an external wallet
Case 3: “KuCoin Investment Admin” Promises Fast Returns
A user received a Telegram message from an account named “MRS. CAITLIN ADMIN”, claiming to represent KuCoin investment services.
After a small transfer was made:
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The Telegram account blocked the user
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Unauthorized login attempts followed
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A withdrawal to an external wallet was attempted
Security Reminder:KuCoin does not offer private investment services via Telegram or guarantee returns.
Telegram profile impersonating a KuCoin
investment admin and payment confirmation
The Bigger Picture: Common Telegram Scam Patterns
From real customer support cases, the pattern is consistent.
🔍 The Trigger: When Users Are Most Vulnerable
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Withdrawing or transferring funds
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Trading on P2P
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Seeking technical or account assistance
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Exploring investment or profit opportunities
These moments share one thing in common:
users are focused on completing an action, not verifying identities.
🎭 The Justification: Why Users Agree to Pay or Cooperate
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“Security checks” / “account risk reviews”
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“Process requirements” / “internal verification”
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“Compliance” / “insurance” / “unlock fees”
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Promises of high or guaranteed returns
The goal is not persuasion —
it’s making the request feel necessary and urgent.
💸 The Loss: How Funds or Accounts Are Actually Compromised
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Releasing assets early during P2P trades
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Sending funds via red packets at the scammer’s request
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Paying fake “verification”, “insurance”, or “compliance” fees to scammer-controlled addresses
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Clicking scam links shared via Telegram, leading to phishing pages that steal login credentials or authorization, followed by unauthorized withdrawals
Once assets leave the platform — or an account is compromised —
recovery becomes extremely difficult.
📢 Important Clarification: About Key Account (KA) Users
In general, Official KuCoin operations will never privately message users — a point we cannot emphasize enough.
However, for Key Account (KA) clients only:
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A dedicated manager may contact you
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Only via pre-confirmed Telegram accounts
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Always verifiable via official KuCoin emails
If a Telegram contact is not familiar —
stop the chat immediately and verify.
How to Protect Yourself (Quick Checklist)
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❌ Never trust Telegram private messages claiming to be KuCoin staff
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❌ Never move disputes off the KuCoin platform
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✅ Always verify identities via https://www.kucoin.com/cert
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✅ Contact support only through official KuCoin channels
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Website
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Help Center: https://www.kucoin.com/support
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Click the Customer Support icon (bottom-right) for Live Chat
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App
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App → Account → Support → Online Support
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🚨Got Scammed? ACT NOW!
1️⃣ Secure Your Account (Stop Further Loss)
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Change passwords
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Reset 2FA
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Review recent logins and activity
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Freeze your account if needed
2️⃣ Collect Evidence
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Telegram chat screenshots
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Wallet addresses used by the scammer
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Transaction hash (TxID)
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Fake pages or links
3️⃣ Report Through the Right Channels
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Report to KuCoin
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Submit a support ticket with full details via: https://www.kucoin.com/support/requests
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Report to Law Enforcement
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Inform the local police or any other law enforcement institutions via the KuCoin Information Request System at https://www.kucoin.com/legal/requests
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Final Reminder
Scammers don’t hack systems, they hack trust, urgency, and authority.
If someone claiming to be “KuCoin staff” slides into your Telegram DMs asking for money — that’s a scam.
Please share this article with your friends.
The more people recognize these patterns, the fewer scams succeed.