A Message of Resilience: CEO Open Letter to KuCoin Users
Dear KuCoin Users,
We stand at the dawn of a new era in cryptocurrency with the launch of our $2 billion Trust Project. This milestone invites us to reflect on five years of relentless effort to build a platform grounded in security and trust. In an industry often challenged by security threats and crises of confidence, KuCoin has remained steadfast in our mission: to provide a secure, reliable space where you can trade with confidence.
Today, with the support of over 41 million users around the world, KuCoin represents the strength of innovation and integrity. The $2 billion Trust Project is more than a technological investment—it’s a promise to you, our users, and to the future of cryptocurrency.
Five Years of Building Trust and Security
Since 2020, KuCoin has worked tirelessly to build a secure and trustworthy environment for our global community. Over these five years, we’ve invested heavily in cutting-edge security infrastructure, protecting your assets and data through rigorous protocols and advanced technologies.
These efforts have helped KuCoin grow into a platform trusted by over 40 million users worldwide. In 2022, when the crypto industry experienced a major trust crisis, KuCoin responded proactively—enhancing transparency and accountability to better protect your interests. Subsequent challenges only reaffirmed the importance of robust security measures, encouraging the entire industry to prioritize transparency and invest in stronger safeguards.
Our Comprehensive Security Investments
Imagine it’s 2022. The crypto world is rocked by uncertainty, and users everywhere are asking, “Are my assets safe?” At KuCoin, we didn’t just hear your concerns—we took action and launched our monthly Proof of Reserves (PoR) initiative.
We launched our monthly Proof of Reserves (PoR) initiativeThe journey continued. In 2025, KuCoin earned SOC 2 Type II Certification—a milestone achieved through years of hard work, testing vulnerabilities, and securing every system. Together with our ISO 27001:2022 certifications, this places KuCoin among the most secure global platforms, meeting the highest international standards.
With five regulatory licenses already in hand, we are now pursuing a MiCAR license to further ensure compliance and transparency, while expanding our global reach. We don’t just aim to meet regulatory expectations—we work with authorities around the world to help shape them.
Advancing Security through Innovation
Five years ago, we set out to build a platform that users could trust. It began with a commitment to comprehensive security standardization and achieving rigorous certifications to elevate our operational security, ensuring our team is fully equipped to handle and mitigate, such us advanced persistent threats (APTs). Security became our default capability—embedded in every layer of our operations through a zero trust architecture that verifies every access request, sensitive data privacy protection that safeguards your information, and high-security key management devices that secure our encryption keys.
Stability is at the core of our strategy. Our real-time, multi-dimensional SLA dashboards monitor platform performance around the clock. Capacity planning and resource buffers ensure smooth operation during surges in activity, while battle-tested Standard Operating Procedures (SOPs) allow us to scale rapidly under pressure., and our global bounty program continues to draw top talent to reinforce our defenses.
Our spot v3 system includes raft replay capabilities for future auditsTogether, these innovations have made KuCoin a true security stronghold.
A Call to the Industry
Looking ahead, we believe the crypto industry must come together to raise security standards and rebuild trust. The potential of cryptocurrency to transform finance and empower people globally depends on our shared dedication to transparency, innovation, and accountability.
We urge our industry peers to join us—invest in cutting-edge security, prioritize user protection, and help lay a stronger foundation for the future of crypto.
The Road Ahead with the $2B Trust Project
Now, we look to the future—where trust is more than a word; it’s the foundation of everything we do. The $2 billion Trust Project is our boldest move yet.
Imagine a platform where next-generation security doesn’t just respond to threats—it predicts them. Where AI identifies risks before they arise, and blockchain technology offers real-time transparency of reserves. That’s our vision: keeping you not just safe, but ahead.
This project is for you—our users. With KCS (KuCoin Token) at its core, you’ll help shape the future through governance and rewards. This isn’t just a roadmap; it’s a commitment—to keep pushing forward, protecting your interests, and building a better world of crypto.
Together, we’re not just writing the next chapter of KuCoin—we’re building a safer, brighter future for the entire industry. Stay tuned for our future announcements.
Sincerely,
BC Wong
CEO, KuCoin