Services Fully Restored

04/15/2025, 18:54:02

Dear KuCoin Users,

At 07:00 (UTC) on April 15, 2025, a large-scale network failure of AWS Cloud Services caused a temporary disruption to our platform. All services have now been fully restored and trading operations are functioning normally.

We sincerely apologize for the inconvenience caused by this unexpected disruption and deeply appreciate your patience and understanding during this time.

We would like to assure you that:

All your funds are 100% safe.
All platform data remains intact with no losses.
Fund deposits, withdrawals, and trading functions are fully operational.

If you encounter any issues, please do not hesitate to contact our [24/7 Customer Support Team] for assistance.

At KuCoin, the security of your assets has always been our top priority. We will continue working to optimize system stability and deliver an even better service experience.

Thank you once again for your continued support and trust.

Sincerely,

The KuCoin Team