System Update Complete

Dear KuCoin Users,

We are glad to announce that our system update is complete. We are sorry for any inconveniences this may have caused you.

We were in the process of releasing a version update today at 18:50 (UTC +8), and a problem occurred in our underlying storage resources. This led to the abnormal display of part of the trading pair list.

Our tech team took immediate measures to solve the problem after it was detected. However, as the technical repair was associated with multiple services, it took us a bit more time than we expected to restore full services. We apologize for this incident and please rest assured that all your assets in KuCoin are safe and secure.

At present, the website has returned to normal. To avoid such things from happening again, our website will be further reinforced and stabilized. We will share the progress of our architecture upgrading with follow-up announcements.

If you are still experiencing any problems, please contact our customer support team.

 

Thanks again for your patience and understanding,
The KuCoin Team