Scheduled KuCoin Spot and Futures Trading System Upgrade on March 31
03/25/2021, 16:44:18
Dear KuCoin users,
To provide better trading services for our valued users, KuCoin is going to upgrade the Spot/Margin and Futures trading system on 07:00:00 am, March 31, 2021 (UTC). The upgrade will take about 3 hours.
Notice：Due to recent market volatility and to ensure the smooth transaction, KuCoin decided to postpone the KuCoin Spot and Futures Trading System upgrade to 3:00:00 am April 06, 2021 (UTC).
During this period, the following functions will be affected:
1. KuCoin will suspend all Spot and Margin trading pairs on Web, App and Open API, including the order-matching, order placing, order cancelling.
2. KuCoin Futures will suspend the order-matching, order-placing, stop loss/take profit, auto-deposit margin and other related features on Web, App and Open API.
3.The Balance Transfer between accounts will be delayed.
4. Fiat Trade System/ Pool-X System/ Margin Lend and Borrow System will be unstable temporarily.
5. The Trading Bot will not provide services, and the Open Orders will not be affected. Users do not need to turn off the running trading bots.
6. The query function of "Open Orders" and "Asset Balance" on APP, WEB and Open API will be unstable temporarily.
10 minutes will be reserved to open the cancellation function before the end of upgrading. To avoid possible risks, you may enable the “take profit/stop loss features”.
Once the cancellation function is activated, we will notify by announcement as soon as possible, please pay close attention.
Notice：
1. If a large price fluctuation occurs, we will postpone the upgrade accordingly and notify you via the announcement.
2. To avoid possible risks, users of KuCoin Futures may enable the “Auto-Deposit Margin” feature or close positions in advance.
3. During the upgrade period, order placing, order canceling, and order dealing will be suspended. Take profit/stop loss orders may be dealt after the upgrade. Please cancel your orders in the Margin Market to avoid losses that may be caused by violent market fluctuations. At the same time, please consider risk control. It is recommended that you reduce your debt ratio by transferring funds to your Margin Account to avoid the risk of liquidation caused by violent market fluctuations.
We apologize for any inconvenience this may cause. Thank you for your understanding and support!
The KuCoin Team
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