Reset login password
01/13/2018, 05:20:39
we upgraded the encryption algorithm to enhance security, it may cause the login password to expire for a small number of users, please click on “forget password”to reset your password, your password must be at least 8 characters long, include a number, an uppercase letter and a lowercase letter.
Can’t receive reset password email:
- It’s possible that your network is delay, I suggest you check your mailbox later.The activating email is valid for 12 hours.
- Please try it a few times and check if the email is in the junk mail box.Please clear your email cache.
- Try to add our no-reply@mail.kucoin.com address to your mailbox whitelist.
How to add whitelist to google mailbox?
https://www.lifewire.com/how-to-whitelist-a-sender-or-domain-in-gmail-1172106
If you aren’t using google email, please search the web for tutorials.