Official Announcement: Service Disruptions Due to AWS Infrastructure Issues Fully Restored

On October 13, 2026, an AWS Service issue caused partial service disruptions on our platform. All services have been fully restored now.
 
We sincerely apologize for the inconvenience caused by this unexpected disruption and deeply appreciate your patience and understanding during this time.
 
We would like to assure you that:
  • The incident did not affect the safety of your assets.
  • The affected services have been fully restored.
 
If you encounter any issues, please do not hesitate to contact our 24/7 Customer Support Team for assistance.
 
At KuCoin, the security of your assets has always been our top priority. We will continue working to enhance system stability and deliver an even better service experience.
 
Thank you once again for your continued support and trust.
 
Sincerely,
The KuCoin Team