Compensation Plan for Users Buying MASK at A Higher Premium

At 15:00 on February 24, 2021 (UTC), Mask Network (MASK) started trading on KuCoin. Due to the small circulating supply of MASK in the initial stage, and the popularity of the project itself, the MASK price on KuCoin in the first few minutes is significantly higher than that on other platforms. At the same time, the Token Info of MASK on KuCoin has been mistakenly presented for a short time, misleading a few investors. As a result, a few investors suffered some losses for buying MASK at a higher premium.

As the People’s Exchange, we always put our users first, so KuCoin has worked out a compensation plan for users who are affected.

Who can claim the compensation?

Before 15:15 on February 24, 2021 (UTC), users whose net buying (Net buying = buys - sells) cost was higher than 51 USDT, which is the average MASK price in the first 15 minutes of the trading

Note: Users who have made a profit in the first 15 minutes are not included in the plan

What is the compensation?

KuCoin will cover their loss for buying at a higher premium by making the net buying price lower to 51 USDT.

How to claim the compensation?

Fill the form here and specify the following information:

Content: UID, Buy Amount, Average Buy Price, Sell Amount, Average Sell Price, Your Estimated Loss

The compensation will be credited to your account in 7 - 15 working days after verified by our staffs.

KuCoin will also upgrade the process of starting the trading service of a new token, preventing such cases in the future.

Thanks for your support!

The KuCoin Team

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