Notice on Temporary Service Impact to BRL and BLIK Payment Channels

Dear KuCoin Users,

We would like to inform you that an unexpected Cloudflare service interruption affecting our upstream payment providers is currently causing disruptions to multiple payment channels. As a result:

• BRL deposit, withdrawal, and balance trading services are undergoing temporary maintenance.

• BLIK crypto purchase services may experience intermittent failures or delays.

Our teams are actively working with the relevant providers to restore full functionality as soon as possible. The exact recovery time is still being assessed.

Please rest assured that all your assets remain completely safe on KuCoin. Other payment methods and platform services are not affected and continue to operate normally.

We sincerely apologise for any inconvenience caused and appreciate your understanding and patience during this period.

Thank you for your continued support!
The KuCoin Team