Temporary Maintenance for PIX Deposit and Withdrawal Service

Dear KuCoin Users,

We would like to inform you that, due to an unexpected service interruption from our upstream payment providers, PIX deposits and withdrawals in BRL are temporarily unavailable as we undergo maintenance.

During this period:

PIX deposits and withdrawals in BRL are currently unavailable. As a result, processing for some withdrawal orders may be delayed.

Our teams are working closely with the relevant providers to restore full functionality as soon as possible. The exact recovery time is still being assessed.

Please rest assured that all your assets remain completely safe on KuCoin. Other payment methods and platform services are not affected and continue to operate normally.

We sincerely apologize for any inconvenience caused and appreciate your understanding and patience during this period.

 

Thank you for your continued support!
The KuCoin Team