KuCard

How to Freeze or Terminate My KuCard?

Last updated: 03/10/2026

How do I freeze my KuCard?

You can temporarily freeze your KuCard via the KuCoin app or the KuCard web portal.
Freezing your card:
Prevents unauthorized transactions can be reversed at any time, subject to verification.This feature is intended as a security measure and does not terminate the card.

Will my KuCard be suspended if my KuCoin account is suspended?

Yes. If your KuCoin account is suspended or restricted, all associated KuCards will be frozen accordingly.This measure is part of KuCoin compliance, risk management, and regulatory obligations.

How do I terminate my KuCard?

To permanently deactivate a KuCard, follow these steps:
  1. Navigate to the My Cards section in the app or web portal
  2. Select the card you wish to terminate
  3. Choose Terminate
  4. Select a reason for termination and confirm
  5. Enter the verification code sent to your registered email address
  6. The selected KuCard will be permanently deactivated
Once terminated, the card can no longer be used.
We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket