AI-Driven CX Market Could Reach $5T by 2030, Boosting Stablecoin Adoption

AI-driven customer experience could become a major tailwind for stablecoin adoption, according to Netomi founder and CEO Puneet Mehta — and the numbers he cites are eye-popping. Mehta told reporters the customer experience (CX) market, today roughly a $500 billion-per-year sector focused on knowledge work, could swell to about $5 trillion by 2030 as AI expands beyond help desks into sales, conversion, upselling and cross-selling. That tenfold increase, he says, won’t siphon capital away from crypto — it may actually accelerate demand for stablecoins and blockchain-based payment rails. “Customer experience today is structured as a silo,” Mehta said. “That layer of technology and people does not fully talk to every system and every process autonomously in the company. Once that starts to happen, it unlocks a much bigger category.” His view: the next phase of enterprise software will be composed of interconnected, autonomous AI agents that need instant, always-on settlement to operate end-to-end. Why that matters for crypto - Autonomous AI agents moving money and assets can’t rely on legacy banking processes that take days and often require manual paperwork, Mehta argued. To enable true automation, software systems need “always-on capital rails that operate 24/7.” - Fiat-pegged stablecoins and blockchain settlement networks offer exactly that: real-time, round-the-clock settlement and easier cross-border flows. At Consensus 2026, executives from Bridge and Deus X Capital similarly said autonomous software could become a major driver of stablecoin adoption. - Analytics firm Chainalysis projects stablecoins could form a foundational layer of global finance — adjusted transaction volumes are on track to reach $719 trillion by 2035. Netomi’s bet and traction Netomi, which recently closed a $110 million Series C backed by Accenture Ventures and Adobe Ventures, is building a unified AI platform aimed at connecting those siloed enterprise functions rather than selling point solutions for single departments. The fundraising brings the company’s total capital raised to $168 million. Mehta declined to disclose company valuation but said Netomi is nearing unicorn status. Clients include Delta, United Airlines, MetLife, ESPN and ATB Financial — large enterprises where faster, automated financial workflows could have meaningful operational impact. Mehta, who previously worked as an engineer and data scientist at IBM and later held similar roles at JPMorgan, Citi and Merrill Lynch, frames AI and crypto as complementary rather than competing technology trends: “The idea that AI is simply sucking capital away from crypto is a fundamental misunderstanding of where technology is heading. We are not in a zero-sum battle for venture dollars.” Hurdles remain Despite the theoretical fit between autonomous agents and blockchain-based settlement, many enterprises continue to rely on traditional banking networks and payment providers. Integration complexity, regulatory uncertainty around stablecoins, and institutional inertia mean it’s still unclear how quickly blockchain settlements will become standard for AI-driven commerce. Bottom line If Mehta’s forecast plays out, the convergence of large-scale AI-driven CX automation and 24/7 blockchain payment rails could create a powerful new use case for stablecoins. But adoption will depend on how fast enterprises and regulators embrace around-the-clock, tokenized settlement as the backbone of automated business processes. UPDATE (June 10, 17:10 UTC): Adds section on Netomi nearing unicorn status.