Guide: How to handle a crypto exploit like an absolute masterclass. On Aug 28th, crypto neobank @avici took a massive hit: > An outdated smart contract was exploited for aprox $1.1M on Solana. > $500K+ was drained from over 1.6K Avici card users. > The AVICI token plummeted nearly 50% to an all-time low. For most web3 projects, this is where communications radio silence starts. Instead, Avici wrote a blueprint for crisis management: Day 1: they immediately owned the narrative, isolated the breach, and reported it to the FBI (according to @CoinDesk, @FranciscoMemor). And most importantly, they promised 100% full refunds for affected card balances. Day 2: They didn't just refund everyone, they processed all refunds in full, plus a 10% cashback bonus for the trouble. Result? In an industry filled with "we're looking into that" and ghosting, they transformed a potential terminal crisis into a massive flex of trust.