Law Enforcement Request Guidelines
Son güncelleme: 14.09.2026 13:04:38
1. Introduction
KuCoin EU will respond to law enforcement requests from authorized law enforcement officials with valid proof of authority. These Guidelines outline how authorized law enforcement officials can engage and contact KuCoin EU to request information in compliance with applicable EU and national laws.
2. Submitting a Request
KuCoin EU cooperates with law enforcement requests in accordance with applicable EU and national laws. Law enforcement requests must be submitted via the following email: lawenforcement@kucoin.eu. “Before submitting a request for information, it shall be ensured that the person concerned is an existing customer of KuCoin EU.
3. Requirements for Requests
To enable prompt and lawful review of requests, authorized law enforcement officers should provide the following information in the request documents, if available:
Which authority/partner is requesting the information (e.g. e-mail address with an official governmental domain or official legal request, such as a subpoena, court order, warrant, or equivalent legal document, duly signed and sealed according to applicable laws.)
4. Special instructions for Freezing Requests
Please indicate the reason for the requested freeze for which the account or funds should be frozen. In addition, please provide sufficient documentation and information to enable prompt processing of the request.
5. Compliance with GDPR
All requests will be assessed for compliance with applicable data protection laws, including the GDPR. Disclosure of personal data will only be made when:
The request comes from a competent law enforcement authority.
The disclosed information is necessary, proportionate, and limited strictly to the data relevant for the investigation or enforcement purpose.
Data sharing adheres to data minimization and purpose limitation principles.
6. Confidentiality and Security
All law enforcement data requests and subsequent disclosures will be processed under stringent confidentiality and security protocols. Access is restricted to authorized personnel, and all processing activities are logged and auditable to ensure full accountability.
7. Record-Keeping and Transparency
KuCoin EU maintains records of all law enforcement requests received, actions taken, data disclosed, and user notification decisions, retaining such records only as long as required by applicable laws and regulations. This practice ensures transparency, accountability, and compliance with data protection requirements as outlined in KuCoin EU’s Privacy Notice.