Crypto Deposits and Withdrawals

Withdrawal Not Received & Withdrawals to the Wrong Address

Последнее обновление: 08.01.2026, 08:14:00

We understand that withdrawals that have not been received after a long period of time can be worrying. This article outlines the three withdrawal statuses, along with what you can do if you haven't received your withdrawal or have mistakenly withdrawn assets to the wrong address.

  

Contents

1. Withdrawal Statuses
2. Withdrawal Not Received
3. Withdrew to the Wrong Address

 

1. Withdrawal Statuses

The time needed for a crypto withdrawal depends on the coin, ranging from a few minutes to a few hours. You can check the status of each withdrawal request from the KuCoin EU withdrawal page.

Go to www.kucoin.com/en-eu and log in with your KuCoin EU account, then check the status of your withdrawal through Assets > Overview > Withdraw. Your withdrawal can have one of the three statuses:

  1. Pending: The request is waiting to be processed. KuCoin EU typically processes withdrawal requests within 30 minutes.
  2. Processing: KuCoin EU is processing the withdrawal. This may take 2-3 hours.
  3. Succeeded: We have processed your withdrawal, and the transaction has been recorded on the blockchain.

  

2. Withdrawal Not Received

2.1 If the withdrawal status is 'Pending', kindly wait for around 30 minutes and check the status again. To enhance the security of your assets, withdrawals larger than a certain amount will be manually processed, which may take a bit longer.

2.2 If the withdrawal status is 'Processing', kindly wait for around 3 hours and check the status again. If the withdrawal status is still Processing after 3 hours, please contact online support and provide the following information:

  • Your UID, registered email address, or registered phone number
  • Your withdrawal coin type and amount
  • The recipient address

 

2.3 If the status is 'Succeeded', you will be able to find the transaction on the blockchain explorer. After there are enough confirmations, you can verify your funds on the receiving platform. If the blockchain explorer doesn't show any information while the status indicates "Succeeded," please get in touch with our customer support team and provide the following details:

  • Your UID, registered email address, or registered phone number
  • Your withdrawal coin type and amount
  • The recipient address

The explorer of major blockchains is provided below:

  

3. Withdrew to the Wrong Address

3.1 If the withdrawal status is 'Pending', you may cancel the withdrawal by clicking on the Cancel button on the withdrawal page.

3.2 If the withdrawal status is 'Processing', please contact online support as soon as possible. We will help check if we can cancel the request.

3.3 If the status is 'Succeeded', the withdrawal can no longer be canceled and is irreversible. We suggest contacting the customer support of the receiving platform fur further assistance in recovering the transaction. Let us know if they require any relevant info or proof from KuCoin EU.

 

We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket.