Why Hasn't My Crypto Deposit Arrived?
If your deposit has not arrived in your KuCoin EU account, confirm that you used the correct address and any required Memo or Tag. This article explains the most common causes of delayed deposits and the next step for each case.
1. No transaction ID was generated
If you cannot find a transaction ID on the blockchain, the transfer may have failed.
Contact the withdrawal platform and ask it to check the withdrawal status.
2. The deposit has not reached the required confirmations
Blockchain transactions must receive the required number of confirmations before they arrive in your account. The required number varies by asset and network.
Check the required confirmation count on the Deposit page on the website. Then wait until the blockchain reaches that number.
3. The deposit has enough confirmations but still has not arrived
After the blockchain reaches the required number of confirmations, the system starts processing your deposit. Processing can take up to 2 to 3 hours.
Check the confirmation status on a blockchain explorer for the relevant network:
- BTC blockchain: http://blockchain.info/
- ETH blockchain: https://etherscan.io/
- SOL blockchain: https://solscan.io/
- BSC blockchain: https://bscscan.com/
4. You used an old deposit address
The deposit address for some assets changes over time. If you use an old deposit address, the deposit delays for 12 hours.
Always use the newest deposit address shown on the website.
5. Deposit services are temporarily suspended
The website may suspend wallet maintenance for certain assets or networks. This can delay deposits.
Check the Deposit page or Announcement page for the latest service status.
6. You sent the wrong asset, an unsupported asset or used the wrong network
The system does not credit these deposits to your account.
Contact online support for help.
For more details, see What Should I Do If I Deposit the Wrong Crypto?
If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket.