How to Contact the KuCoin Support Team?

As a user-centered crypto exchange, KuCoin aims to bring the best trading experience to users. We provide 24/7 customer service to our users. If you have any questions during trading crypto on KuCoin, you can contact KuCoin customer service for help.

This article will guide you on how you can get contacted with KuCoin Support.

Contents

1. How to submit the ticket? 

2. How to contact online live chat?

3. Official Media Verification

1. How to submit the ticket?

Web Version：

Please visit www.kucoin.com, roll down to the bottom side, then click 'Submit a Request'.

App Version：

After logging in, click my profile, then find 'support' and 'Submit A  Request'. 

2. How to contact online live chat?

We're pleased to inform you that our Support Center has completed the upgrade to give users better customer service. You could contact our online support, expect a quick response and more efficient self-service here.

Web Version：

Please visit www.kucoin.com, roll down to the bottom side, then click 'Support Center' and find the 'Online Chat' button.

App Version：

After logging in, click my profile, then find 'support' and 'Online Support'. 

3. Official Media Verification

Please visit www.kucoin.com, roll down to the bottom side, then click 'Official Media Verification'.

You can confirm an official KuCoin contact or domain by entering the telephone number, email, WeChat, Telegram, Skype, Twitter, or website address in the search bar.

 

If you're satisfied with the KuCoin ticket service, we would really appreciate it if you can leave positive feedback for us!

We hope this article has been helpful. Please reach out to our 24/7 customer support via online chat or submit a ticket if you have any other questions.

Happy trading on KuCoin!