How can I Deposit EUR via SEPA Bank Transfer?
Content
1. What is a Bank Transfer (SEPA)?
2. How can I Deposit EUR via SEPA Bank Transfer in the KuCoin EU App?
3. How can I Deposit EUR Via SEPA Bank Transfer on the KuCoin EU Website?
4. Frequently Asked Questions (FAQs)
1. What is Bank Transfer (SEPA)？
A SEPA Bank Transfer (SEPA) is a service provided by KuCoin EU that allows users to deposit EUR via SEPA. With this method, users transfer a specified amount of EUR to a designated bank account, and the funds are then credited to their KuCoin EU account. This method supports both SEPA and SEPA Instant transfers. However, the availability of SEPA Instant depends on whether the user’s payment bank supports this service.
2. How can I Deposit EUR via SEPA Bank Transfer in the KuCoin EU App?
Step 1: Open the KuCoin EU app and log in to your verified account.
Step 2: Please tap on "Deposit" and then select "Deposit Fiat" to access the fiat deposit page.
Step 3: Select "Bank Transfer (SEPA)" to access the SEPA deposit page.
Step 4: Read the Terms & Conditions and click "Agree" to continue.
Step 5: Follow the prompts to complete the additional SEPA verification.
>>> Please refer to: How to Complete SEPA Additional Verification?
Step 6: Complete the questionnaire and submit your responses to continue.
Step 7: Use your SEPA-enabled bank account to transfer EUR based on the beneficiary details shown on KuCoin EU.
- Once your EUR transfer has been received, the funds will be credited to your KuCoin EU Funding Account
3. How can I Deposit EUR Via SEPA Bank Transfer on the KuCoin EU Website?
Step 1: Access the official KuCoin EU website and log in to your verified account.
Step 2: Please tap on "Deposit" and then select "Deposit Fiat" to access the fiat deposit page.
Step 3: Select "Bank Transfer (SEPA)" to access the SEPA deposit page.
Step 4: Read the Terms & Conditions and click "Agree" to continue.
Step 5: Follow the prompts to complete the additional SEPA verification.
>>> Please refer to: How to Complete SEPA Additional Verification?
Step 6: Complete the questionnaire and submit your responses to continue.
Step 7: Use your SEPA-enabled bank account to transfer EUR based on the beneficiary details shown on KuCoin EU.
- Once your EUR transfer has been received, the funds will be credited to your KuCoin EU Funding Account
4. Frequently Asked Questions (FAQs)
4.1 How long does it take for EUR deposits to arrive?
SEPA Credit Transfer: Typically takes 1–2 business days, depending on your bank’s processing times and when the transfer was initiated.
SEPA Instant Credit Transfer: Processed in real time and usually completed within seconds, provided your bank supports SEPA Instant.
4.2 Can I cancel a EUR deposit order that has already been initiated?
No, once a deposit order has been created, it cannot be canceled while it is being processed. Please double-check all payment details before initiating the transfer to avoid any issues.
4.3 Where can I view my EUR deposit and available balance?
You can view the status of your deposits—whether successful or failed—under "Deposit History." To check the available balance, go to "Assets" > "Funding".
4.4 My EUR deposit order is stuck on “Refund in Progress" status.
If your EUR deposit has been in a refund status for more than 2 business days, it is likely due to either a failed initial refund attempt or a successful refund being rejected by your bank.
In such cases, please contact KuCoin EU Support and provide details of the situation. We will investigate whether the refund was processed correctly. If the refund has failed, you may be asked to provide a new bank account to reprocess the refund.
4.5 Why has my EUR deposit order triggered EDD?
Please follow the instructions on the KuCoin EU deposit page to submit the required EDD (Enhanced Due Diligence) information. Once submitted, the request will enter a manual review process, which usually takes 1–2 business days.
Make sure that the information you provide is accurate and complete.
>>> For more details, please refer to: How can I Complete SEPA Enhanced Due Diligence (EDD)?
If you do not submit the required EDD information within 5 business days after the trigger, the deposit order will be automatically refunded.
If you choose not to submit the EDD information, you can locate the order in your deposit order list and click “I don't want to submit EDD information” to attempt a self-refund.
4.6 Why was I charged additional fees for my EUR deposit?
If you were charged more than the amount shown on the KuCoin EU deposit page, the extra fees were likely imposed by your bank or intermediary banks involved in the transfer.
KuCoin EU does not charge any additional fees for EUR deposits. We recommend contacting your bank to confirm the source of the charges.
We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket.