Frequently Asked Questions About Ondo Tokenized Assets
Ondo tokenized assets are third-party products. They do not represent direct ownership of the underlying securities, and they may not be available in all jurisdictions. Prices may be volatile, and you may lose part or all of your funds. This FAQ is for informational purposes only and does not constitute investment advice, a recommendation, or an offer to buy or sell any asset. Please always do your own research before trading. Ondo Global Markets tokens are subject to jurisdictional restrictions, including prohibitions and eligibility requirements in certain regions. 
1. What are Ondo tokenized assets?
Ondo tokenized assets are onchain digital assets designed to provide economic exposure to publicly traded assets such as stocks, ETFs, and certain other securities. In simple terms, they allow users to gain on-chain exposure to the price performance of traditional financial assets through a Web3 wallet experience.
2. Do I actually own the underlying stock or ETF?
No. Holding an Ondo tokenized asset does not mean you directly own the underlying stock or ETF itself. These assets are designed to track the economic performance of the underlying security, but they do not give you the same legal rights as a shareholder, such as direct ownership title or voting rights. 
3. Do Ondo tokenized assets include dividends or similar distributions?
They do not give you direct shareholder entitlements in the same way as holding the actual stock. However, Ondo tokenized stocks are designed as total-return trackers, meaning token pricing is intended to reflect both price movements and reinvested dividends and/or interest, net of applicable withholding taxes. In other words, users do not receive a traditional cash dividend payment into their wallet, but the economic effect may be reflected through the token’s pricing or balance presentation. 
4. Who provides these assets?
Ondo tokenized assets are provided by the relevant third-party Ondo structure and issuer, rather than by KuCoin Web3 Wallet itself. KuCoin Web3 Wallet mainly provides the on-chain access point and wallet interface that allows eligible users to interact with such assets. For the most authoritative and up-to-date product details, users should also refer to Ondo’s official documentation. 
5. How do I trade Ondo tokenized assets in KuCoin Web3 Wallet?
Users can generally trade these assets through the wallet’s trading or swap flow:
- Open the ''Markets'' page in KuCoin Web3 Wallet;
- Select "Tokenized Securities";
- Choose the token you want trade;
- Enter the amount and confirm the transaction.
All transactions are executed on-chain, so users must pay the applicable network gas fees. Depending on the trading flow and liquidity conditions, execution quality may vary.
6. What do I need before trading?
Before trading, users should make sure they have:
- Sufficient trading funds, such as supported stablecoins such as USDT or USDC;
- Enough native gas tokens on the relevant chain to pay network fees; and
- Enough remaining wallet balance to avoid failed transactions or order issues.
7. Can I trade these assets 24/7?
Not fully. Ondo Global Markets trading is generally available on a 24/5 basis, aligned with U.S. market-related trading sessions, with possible short pauses between sessions. Trading is generally unavailable on weekends and certain U.S. market holidays, and some assets may also be temporarily unavailable during specific events or maintenance windows. 
8. Why can the token price differ from the underlying asset price?
Price differences can happen for several reasons, including:
- On-chain liquidity conditions;
- Bid-ask spreads;
- Pre-market, post-market, or overnight trading sessions;
- Market demand and supply; and
- The fact that Ondo tokenized assets are structured as total-return trackers rather than simple spot mirrors.
In lower-liquidity sessions, such as overnight trading, spreads may widen and pricing may become less favorable. 
9. Why was my order not filled?
An order may fail to execute or remain unfilled for a number of reasons, including:
- Insufficient liquidity at your target price;
- A wide bid-ask spread;
- Other orders being matched first;
- Insufficient wallet balance after the order was placed; or
- Network or gas-related execution constraints.
If applicable, users should also note that displayed chart prices may be indicative and may not always represent the exact executable market price.
10. Where are my assets stored after purchase?
Your assets are stored in your own wallet. KuCoin Web3 Wallet is a self-custodial wallet, which means you remain responsible for managing and securing your wallet and private key or seed phrase.
11. Can Ondo tokenized assets be transferred?
Yes. Ondo states that its tokenized stocks are transferable across supported blockchains, subject to jurisdictional and other restrictions. Compatibility may vary by wallet or platform, so users should confirm that the receiving address and wallet environment support the relevant asset before transferring. 
12. Are all users eligible to trade these assets?
No. Eligibility depends on the user’s jurisdiction and applicable legal or regulatory requirements. Ondo documentation states that certain jurisdictions are prohibited, while others may be subject to investor qualification or other restrictions. Users should refer to platform rules, Ondo requirements, and their local laws before participating. 
13. How are corporate actions handled?
Corporate actions such as dividends, stock splits, mergers, spin-offs, and earnings-related events may affect pricing, balances, or trading availability. Ondo states that dividends are generally reflected through reinvestment mechanics, and trading in certain assets may be temporarily paused around specific corporate action events. 
14. What risks should I be aware of before trading?
Trading Ondo tokenized assets may involve, among others:
- Market price volatility;
- Liquidity risk;
- Slippage and spread risk;
- On-chain execution risk;
- Temporary trading halts or asset-level restrictions;
- Corporate action adjustments; and
- Jurisdictional or compliance restrictions.
Please make sure you fully understand the product structure and risks before trading.