FAQ for Easy Bank Transfer and Regular Bank Transfer
This article aims to provide you with a better understanding of Easy Bank Transfer and Regular Bank Transfer.
1. Why hasn't my EUR/GBP deposit order through Easy Bank Transfer arrived?
- Typically, Easy Bank Transfer deposit orders are completed within two business days, depending on the network you choose. Please make sure that your payment transfer was successful. If you haven't received your EUR/GBP within two business days after placing your order, please contact customer service for further assistance.
2. I'm wondering why my EUR/GBP deposit order through Easy Bank Transfer is taking so long, even though I have already received a refund?
- Please note that paid deposit orders should be processed within two business days. However, if you have an unpaid or refunded deposit order through Easy Bank Transfer, it will be automatically deemed as failed within 14 days. You can simply ignore it.
3. Why did my EUR/GBP deposit order fail or get refunded?
- Easy Bank Transfer is currently upgrading the Revolut transfer system, and as a result, all deposit orders through Revolut will fail to go through. We recommend that you try using an alternative bank to initiate your transfer.
4. Why was my EUR/GBP deposit order rejected?
- If your deposit order was rejected, we recommend that you try the deposit/withdrawal process again or try using another card. Before doing so, please ensure the following:
• Use a verified bank account under your name to facilitate the transaction.
• Be mindful of the transaction limits applicable to your account.
5. Why hasn't my EUR/GBP deposit order through Regular Bank Transfer arrived?
- When depositing fiat through Regular Bank Transfer, it is important to make sure that the correct beneficiary/payee is "UAB Eurlita" and not KuCoin or Clear Junction Limited.
If you have realized that you have entered incorrect transfer information, please contact your initiating bank for further assistance and make a new transfer if you still wish to proceed with the deposit.
6. Why is my EUR/GBP withdrawal order through Regular Bank Transfer taking a long time to process?
- Typically, withdrawal orders through Regular Bank Transfer are completed within two business days, although the time frame may vary depending on the network you choose. If you have not received your EUR/GBP withdrawal after two business days from the withdrawal time, please contact customer service for further assistance.
7. Why did my EUR/GBP withdrawal order through Regular Bank Transfer fail?
There are limits to the daily fiat service transaction amounts that can be executed. To determine whether your current EUR/GBP withdrawal exceeds the daily withdrawal limit, we recommend that you review the article below. If your withdrawal exceeds the limit, we suggest that you try withdrawing again the next day.
Daily Limits for Fiat Service Transaction Amounts: https://www.kucoin.com/support/15791450671769
8. When should my EUR/GBP deposit arrive?
- Typically, a EUR/GBP deposit order will be completed within two business days, although the time frame may vary depending on the payment network you choose.
9. When should my EUR/GBP withdrawal arrive?
- Typically, a EUR/GBP withdrawal order will be completed within two business days, although the time frame may vary depending on the payment network you choose.
10. If my EUR/GBP deposit is refunded, when should it arrive?
- Usually, a refund for a EUR/GBP deposit takes a longer time, as it depends on our partner's processing time and the bank's processing time. If you have been waiting for your refund for a while, we suggest that you get in touch with your bank for further updates.