Cookie Policy

KuCoin EU Cookie Policy

  

KuCoin EU Exchange GmbH, registered with the commercial register under number FN 641084, with its address at Am Grüner Prater 2/3. Stock, 1020 Vienna, Austria (“KuCoin EU”, “we”, “us”, “our”) uses cookies and similar technologies (e.g., tracking pixels, tags, and scripts) to analyse website usage, improve its services, and display personalised advertising. In some cases, the information collected by cookies constitutes personal data within the meaning of the GDPR (e.g., IP address, device identifiers). The following section provides information on the types, purposes, and legal bases of the technologies used, as well as your options to refuse or withdraw consent.

 

1.What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your actions and preferences (such as login, language, font size, and other display settings) over a period of time, so you do not have to re-enter them whenever you return to the site or browse from one page to another.

 

2.Types of Cookies We Use

We use the following categories of cookies on our website:

• Technically Necessary Cookies: Essential for the operation of our website. They enable basic functions such as page navigation, access to secure areas, or storing your cookie preferences. Without these cookies, the website cannot function properly.

• Functional Cookies: Allow the website to remember your preferences (e.g., language settings) and provide enhanced, personalized features.

• Performance / Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. Used to improve the performance and usability of our services.

• Marketing / Advertising Cookies: Used to track visitors across websites to display ads that are relevant and engaging for the individual user. This category may include cookies from third-party providers (e.g., Google, Meta, LinkedIn, etc.).

These categories can generally be grouped into essential cookies, which are strictly necessary for the website to function, and non-essential cookies, which require your prior consent and are used for functional, analytical, or marketing purposes.

 

3.Legal Basis for Processing

Essential Cookies: These are necessary for the website’s operation and are processed based on our legitimate interests (Art 6(1)(f) GDPR).

Non-Essential Cookies (Analytics, Marketing, Personalisation): These cookies are only activated with your prior, active consent in accordance with Section 165(3) Telecommunications Act 2021 (TKG 2021) and Art 6(1)(a) GDPR. You may withdraw your consent at any time with effect for the future. You can withdraw or adjust your consent at any time through our cookie setting center.

 

4.Cookie Duration

Session Cookies: Temporary and deleted automatically when you close your browser. Used to maintain your session during your visit (e.g., keeping you logged in or remembering selections you made).

Persistent Cookies: Remain stored on your device for a specified period or until you delete them manually. Used to remember you and your preferences across multiple visits.

 

5.Cookie Banner and Consent Management

To comply with legal requirements, our website uses a cookie banner. When you first visit our website, you will be presented with a banner that informs you about the use of cookies and allows you to manage your preferences. Non-essential cookies (such as analytics, functional, or marketing cookies) are only set after you have actively given your consent via the cookie banner. You can adjust or withdraw your consent at any time using our cookie setting center.

 

6.Your Control Options

You have full control over the use of cookies. You can manage your cookie preferences through our cookie banner and cookie setting center.

You may also adjust your browser settings to block or delete cookies. Most browsers offer features that allow you to:

• Block all cookies;

• Accept cookies only in certain situations;

• Be notified before a cookie is saved;

• Delete cookies automatically when closing the browser.

Please note: If you disable cookies, some features of our website may no longer function properly.

 

7.Third-Party Cookies

Our website may integrate content or services from third-party providers. These providers may set their own cookies and have their own privacy policies, which are beyond our control. You will be informed and asked for consent before such cookies are set.

 

8.Your Rights

As a data subject, you have the following rights under the GDPR:

• Right of access (Art 15 GDPR): You have the right to obtain confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and additional information.

• Right to rectification (Art 16 GDPR): You have the right to request the correction of inaccurate personal data concerning you without undue delay.

• Right to erasure ("right to be forgotten") (Art 17 GDPR): You may request the deletion of your personal data under certain conditions.

• Right to restriction of processing (Art 18 GDPR): You have the right to request the restriction of processing of your personal data under certain circumstances.

• Right to data portability (Art 20 GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

• Right to object (Art 21 GDPR): You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you, including profiling, where the processing is based on legitimate interests.

• Right to withdraw consent: Where processing is based on your consent (e.g., for non-essential cookies), you have the right to withdraw your consent at any time with future effect.

• Right to lodge a complaint with a supervisory authority: You may lodge a complaint with a supervisory authority if you believe that the processing of your personal data infringes the GDPR. In Austria, the competent authority is the Austrian Data Protection Authority (Barichgasse 40-42, 1030 Vienna (T +43 1 52 152-0, M dsb@dsb.gv.at).

To exercise any of these rights, please contact us at privacy@kucoin.eu.

9.Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our business operations. The latest version will always be available on our website.