How to Complete Identity Verification (KYC) via Web
As a leading global exchange, KuCoin EU has required Identity Verification (also known as Know Your Customer, or KYC) for our users.
To pass KYC, you’ll need to submit your ID documents and complete face verification. This is part of our commitment to curbing illicit activities such as money laundering and terrorist financing.
For more information on the updated list of Identity Verification functions, see Part 3 of this article.
1. Completing Identity Verification (Web)
1. Log in to your KuCoin EU account, hover over your profile and click on Identity Verification.
2. Click on Individual Verification.
3. Select your country and click Get Verified.
4. Choose your preferred ID type and click on Continue.
Note: Please note that KuCoin EU supports ID Card and Passport as identity verification documents.
5. Follow the on-screen instructions to complete the identity verification process.
2. Troubleshooting Unsuccessful Identity Verification (Web)
Encountering issues during the KYC process can be frustrating. Follow these steps to resolve some of the common issues that may arise:
- Update Your Browser: Check if you’re using the latest version of your web browser. This helps to avoid common issues during verification.
- Record the Issue: If the issue persists, take screenshots of the error messages, or record a video of your verification attempt to help us diagnose the issue more effectively.
- Contact Support: Submit a ticket and send the relevant screenshots or recordings to our support team for further assistance. We’ll be ready to help.
2.1 Tips for Uploading Photos
- Each document can only be used to sign up for and verify one KuCoin EU account.
- Supported image formats are JPG and PNG. Keep image size under 4 MB.
- Valid documents include your ID card, driver's license, and passport.
- If difficulties persist, check for network issues. Attempt the upload later or try a different browser.
2.2 Failed Verification Notification
If you receive a notification that your Identity Verification was unsuccessful:
- Log in to your account.
- Click on your profile, then navigate to Identity Verification to view the reasons for failure.
- Click Re-Verify to resolve them, submitting the correct information. Your submission will be expedited for review.
3. Benefits of Completing Identity Verification
Once verified, you’ll be able to enjoy more functions and higher daily withdrawal limits on the KuCoin EU platform.
| Action | Unverified Accounts | Verified Accounts | |
| Basic Account Functions | Link/change security settings | Yes | Yes |
| Freeze account | Yes | Yes | |
| Delete account | Yes | Yes | |
| Create sub-account | Yes | Yes | |
| Sub-account trading | No | Yes | |
| Create APIs | No | Yes | |
| Delete/edit APIs | Yes | Yes | |
| Export order history | Yes | Yes | |
| Participate activity | Yes | Yes | |
| Export order history | Yes | Yes | |
| Deposit | Deposit crypto | No | Yes |
| Deposit Fiat | Yes | Yes | |
| Withdrawal |
Withdraw Crypto | No | Yes |
| Withdraw Fiat | No | Yes | |
Trading |
Spot Trading |
No |
Yes |
| Margin trading |
No |
Yes | |
| KuCoin EU Convert | No | Yes | |
We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket.