Some criminals impersonate as partners of KuCoin and proactively contact users via phone, inviting them to join chat groups, Telegram, or other third-party messaging tools, and then诱导 users to transfer assets to carry out fraud. This behavior is highly deceptive, so it is important to stay vigilant and never trust it easily.
How to Identify and Prevent Such Scams:
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Be cautious of unknown calls and verify the identity:If you receive a call claiming to be from "KuCoin official" or stating they are partnered with KuCoin, inviting you to join chat groups, Telegram, or other third-party messaging tools, immediately verify the identity through KuCoin's official channels. Please note that official customer service will only contact users through the chat function within the app and will never call you via landlines, mobile numbers, SMS, or other platforms. Any unsolicited phone calls are scams, so please stay alert.
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Do not click on unfamiliar links:Scammers often send phishing links or malicious programs through group chats to lure users into clicking. Once clicked, it may lead to information leakage, and in severe cases, it could result in asset theft. Always verify the source of any link before clicking to avoid losses due to curiosity or misplaced trust.
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Do not disclose personal account information:KuCoin has never authorized any third-party organizations or individuals to contact users via phone or group chat, nor will it ask for your password, verification code, or other sensitive information. Always protect your personal information and avoid sharing account details through unofficial channels.
If you have any doubts, please contact customer service through KuCoin's official channels: On the web, go to the Help Center and click "Contact Us" at the bottom. For iOS, click the customer service icon in the top right corner of the app. For Android, go to "Personal Center" > "Help Center" > "Online Customer Service."