Legal & Privacy

Law Enforcement Request Guidelines

শেষ আপডেট: ২৮/০১/২০২৬

  1. INTRODUCTION

KuCoin EU will respond to all law enforcement requests from authorized law enforcement officials with valid proof of authority. These Guidelines outline how authorized law enforcement officials can engage and contact KuCoin EU to request customer information in compliance with applicable EU and national laws
  

  1. SUBMITTING A REQUEST

KuCoin EU cooperates voluntarily with law enforcement requests from all jurisdictions in accordance with our terms of use, privacy notice, and applicable EU and national laws. All law enforcement requests must be submitted via the following email: lawenforcement@kucoin.eu. English is the preferred language for requesting documents and communication, nevertheless any official EU language is accepted.
   

  1. REQUIREMENTS FOR REQUESTS

To enable prompt and lawful review of requests, authorized law enforcement officers should provide the following information in the request documents, if available:
  • Which authority/partner is requesting the information (e.g. e-mail address with an official governmental domain or official legal request, such as a subpoena, court order, warrant, or equivalent legal document, duly signed and sealed according to applicable laws.)
  • Identifiers sufficient to locate the specific KuCoin EU user and related account information, including but not limited to:
    • Full name, email address, phone number (with country code), user ID, transaction hashes, wallet address, or other unique identifiers.
    • All identifiers must be provided in machine-readable formats (e.g., copyable PDF, Word, Excel file, corresponding links from a Blockchain Explorer reg. relevant transactions).
  • A detailed description of the transactional activity or flow of funds relevant to the investigation.
  • Define the time period for which data is requested.
  • Mutual Legal Assistance Treaty documents are required if cross-border law enforcement cooperation outside the European Union is involved.
  • Indication whether such request shall be disclosed to the relevant user.

  1. SPECIAL INSTRUCTIONS FOR FREEZING REQUESTS

Please indicate the duration for which the account or funds should be frozen. In the absence of a specified duration, the freeze will be managed in accordance with our standard procedures.
  

  1. COMPLIANCE WITH GDPR

All requests will be assessed for compliance with applicable data protection laws, including the GDPR. Disclosure of personal data will only be made when:
  • The request comes from a competent law enforcement authority with verified jurisdiction and authority.
  • The disclosed information is necessary, proportionate, and limited strictly to the data relevant for the investigation or enforcement purpose.
  • Data sharing adheres to data minimization and purpose limitation principles.
  • Cross-border data requests comply with GDPR international transfer requirements, including Mutual Legal Assistance Treaties or appropriate safeguards.

  1. CONFIDENTIALITY AND SECURITY

All law enforcement data requests and subsequent disclosures will be processed under stringent confidentiality and security protocols. Access is restricted to authorized personnel, and all processing activities are logged and auditable to ensure full accountability.
  

  1. RECORD-KEEPING AND TRANSPARENCY

KuCoin EU maintains records of all law enforcement requests received, actions taken, data disclosed, and user notification decisions, retaining such records only as long as required by applicable laws and regulations. This practice ensures transparency, accountability, and compliance with data protection requirements as outlined in KuCoin EU’s Privacy Notice.