[For Indian Users only!] Indian Grievance Officer Announcement

For users in India, please refer to this article for more information on grievance redressal.

Who handles grievances from users in India?

Grievances from users in India are managed by our dedicated Grievance Officer, Mr. Kishor Kunal.

How can I escalate my concern or grievance with KuCoin?

To escalate a concern, please ensure you have an existing chat or ticket ID. If you do not have an open ticket, you may contact us by submitting a Request or initiating a live chat with our 24/7 support team.

If you already have a ticket ID, please email us at (kucoingrievance@kucoin.com) and include your ticket ID, contact number, and relevant screenshots. Providing these details will help us resolve your issue more efficiently.

What Information should I provide when raising my grievances?

To assist us in addressing your issues promptly, please include the following details:

• Your registered email ID or UID.

• Ticket ID (if applicable).

• A detailed description of the issue.

• Relevant transaction details.

• Supporting documents or screenshots.