How to Complete SEPA Additional Verification?

Kali terakhir dikemas kini: 28/01/2026

Content

1. What is SEPA Additional Verification?
2. SEPA Additional Verification Process
3. Frequently Asked Questions (FAQ)

1. What is SEPA Additional Verification?

SEPA Additional Verification ensures that users meet compliance requirements when making SEPA deposits and withdrawals. This verification is required only once, the first time you use Bank Transfer (SEPA).

2. SEPA Additional Verification Process

Step 1: When you first access the "Bank Transfer (SEPA)" deposit or withdrawal page, you will be prompted to complete additional verification. Click "Verify" to start the process.

Step 2: Review or provide your English name, email, phone number, and address, then click "Submit."

Please ensure that the name you enter matches the name on your bank account to avoid transaction failures.
Make sure the information you provide is consistent with what you submitted during your KuCoin EU KYC verification.

Step 3: After submitting your information, the system will process the verification automatically, which usually takes less than 10 seconds.

3. Frequently Asked Questions (FAQ)

3.1 I have completed KuCoin EU’s KYC verification, but the SEPA Additional Verification page shows “Identity Verification Failed.”

Please ensure that your KuCoin EU KYC status is indeed "Verified." If your KYC appears successful but the system still shows a failure message, we recommend contacting KuCoin EU Support for further assistance.

3.2 I submitted the SEPA Additional Verification, but the status still shows “Verifying.”

Normally, SEPA verification is completed within 1 minute. If the status remains stuck on "Verifying" for an extended period, please check whether the identity information you submitted has already been used to complete SEPA verification for another account. According to policy, the same identity information cannot be used for SEPA verification more than once. If the previously verified account has been closed, please contact KuCoin EU Support and provide details so they can assist you.

3.3 I have tried multiple times to submit SEPA Additional Verification, but the "Additional Information" step keeps failing.

We recommend that you take a screenshot or screen recording of the error message to help our support team identify the issue more accurately. Please contact KuCoin EU Support as soon as possible and provide the relevant documentation to receive further technical support.

We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket.